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Associate II, Customer Support - Bilingual French / English

Mississauga, ON, Canada
Job ID: 43133


Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future

Nous avons l'opportunité de carrière pour vous ici chez Ingram Micro! Rejoignez-nous en tant que prochain représentant bilingue francophone au sein de notre équipe de service à la clientèle à Mississauga.

Associate II, Customer Support Bilingual French English | Customer Service Engagement Representative Bilingual French English, Operations

Customer-focused, detail-oriented, and efficient individual that can deliver outstanding customer service by working closely with other team members and departments to answer customer questions, handling complaints, and troubleshooting post-sales inquiries.

Responsible for answering incoming calls, incoming emails, investigating post-sales transactions with internal/external departments, and data processing of invoice discrepancies and inventory returns.


High School Diploma, or GED, some college preferred
Experience: One to two years of customer service experience, preferred experience in the technology industry or a call center environment
Knowledge of: professional, effective telephone techniques and customer care.

Strong verbal, written, and grammatical English/French communication skills 

Ability to: multi-task, responds to rapid change; organize, prioritize and perform work with moderate supervision. 


Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.

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