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SasS Software Training Manager

Staines, Middlesex, United Kingdom
Job ID: 42505

Description

SaaS Software Training Manager

 

About us

Harmony is building the platform for modern partners. Our software delivers the freedom for VARs and MSPs to run their business they way want to across a variety of revenue streams, and gives leaders end-to-end visibility. Our customers are span the globe from industry-leading companies who’s integrated PSA system drives their competitive advantage.

Harmony PSA is an Ingram Micro company. Ingram touches 80% of the technology you use every day with a focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, Ingram is the world’s largest technology distributor with operations in 64 countries, more than 35,000 associates and partnering with leading companies like Microsoft, AWS, Google Cloud, Dropbox, Docusign and 200 others. Harmony is one of the latest of 32 acquisitions since 2012

 

Job purpose

We are looking for an experienced trainer and documenter of sophisticated B2B software to join us and spearhead our aim to have an industry leading offering when it comes to training, education, onboarding and implementation.

 

We want happy and successful customers who clearly understand what Harmony can do for them, and we want them to reach the point of gaining value from the software as quickly as possible.

 

Successful customer adoption requires first class training material and clear in-application walkthroughs.  The successful candidate will be working with the existing implementation team and product documenter, and will be building out the training and accreditation function.

 

Therefore you will be expected to ‘roll your sleeves up’ and build out the training programmes for both customers and internal staff.

 

Main responsibilities 

  • Work with the Implementation and the product team to build repeatable implementation training material
  • Design, develop and deliver training sessions for existing customers to deeper understand and utilize Harmony PSA[LR1]
  • Build internal training processes so new hires are brought up to speed on the software as quickly as possible
  • Work with the product documentation team to ensure a consistency of message and content across training, documentation and implementation
  • Build out in-application walkthroughs to help guide new customers through key features of the application

The Skills and Experience You'll Need;

  • Extensive and provable experience in a technology related training or documentation lead position.
  • A solid background in designing, developing and delivering innovative and creative training material, sessions and communication plans
  • Strong experience of LMS packages
  • Knowledge of MSP and Partner business including IT administration, security, software asset management, hardware asset management, cloud deployments, and contracts & procurement would be ideal, as would a background in working with complex B2B software, particularly in the accounting, finance, billing or ERP space
  • Excellent communication skills and organisational skills
  • Strong planning skills, that are proven in highly fluid change environments

[LR4]Knowledge of MSP and Partner business including IT administration, security, software asset management, hardware asset management, cloud deployments, and contracts & procurement

[PS5]added

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