SaaS Software Training Manager
Harmony is building the platform for modern partners. Our software delivers the freedom for VARs and MSPs to run their business they way want to across a variety of revenue streams, and gives leaders end-to-end visibility. Our customers are span the globe from industry-leading companies who’s integrated PSA system drives their competitive advantage.
Harmony PSA is an Ingram Micro company. Ingram touches 80% of the technology you use every day with a focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, Ingram is the world’s largest technology distributor with operations in 64 countries, more than 35,000 associates and partnering with leading companies like Microsoft, AWS, Google Cloud, Dropbox, Docusign and 200 others. Harmony is one of the latest of 32 acquisitions since 2012
We are looking for an experienced trainer and documenter of sophisticated B2B software to join us and spearhead our aim to have an industry leading offering when it comes to training, education, onboarding and implementation.
We want happy and successful customers who clearly understand what Harmony can do for them, and we want them to reach the point of gaining value from the software as quickly as possible.
Successful customer adoption requires first class training material and clear in-application walkthroughs. The successful candidate will be working with the existing implementation team and product documenter, and will be building out the training and accreditation function.
Therefore you will be expected to ‘roll your sleeves up’ and build out the training programmes for both customers and internal staff.
The Skills and Experience You'll Need;
[LR4]Knowledge of MSP and Partner business including IT administration, security, software asset management, hardware asset management, cloud deployments, and contracts & procurement