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SaaS Technical Product Manager

Staines, Middlesex, United Kingdom
Job ID: 42783

Description

SaaS Technical Product Manager

 

About us

Harmony is building the platform for modern partners. Our software delivers the freedom for VARs and MSPs to run their business they way want to across a variety of revenue streams, and gives leaders end-to-end visibility. Our customers are span the globe from industry-leading companies who’s integrated PSA system drives their competitive advantage.

Harmony PSA is an Ingram Micro company. Ingram touches 80% of the technology you use every day with a focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, Ingram is the world’s largest technology distributor with operations in 64 countries, more than 35,000 associates and partnering with leading companies like Microsoft, AWS, Google Cloud, Dropbox, Docusign and 200 others. Harmony is one of the latest of 32 acquisitions since 2012

 

 

Job purpose

 

The candidate will lead the complete lifecycle of software development for a Development Pod for Harmony PSA. The candidate will actively solicit market inputs from stakeholders, create sustainable roadmaps to meet those needs, make leadership decisions on development investments, craft technical requirements and user journeys to guide developers, be accountable for quality, and support worldwide adoption deployments.

 

As a citizen developer in the modern world, the ideal candidate will possess the abilities to do proof-of-concept or prototype coding, and where appropriate, be hands-on to debug existing code for faults against the Technical Product Manager’s original requirements.

 

The candidate will use business acumen to manage relationships with key stakeholders and customers, as well as internal engineering, delivery, and operational organizations. And be able to prepare polished core content for the channel, client, and executive needs. The ideal candidate will be able to surface business intelligence from an array of operational data sources and performance indicators and use these insights in support of strategic business plans and in discussions with of key internal and external stakeholders.

 

Supporting a high-velocity and rapidly evolving business, a candidate will feel personal ownership of market successes, and constantly seek to implement or improve processes, standards, and operational plans that will positively impact the achievement of functional results.

 

A background in working on complex B2B software, particularly in the accounting, finance, billing or ERP space would be extremely useful.

 

Main responsibilities 

  • Responsible for product planning and research activities designed to increase product sales growth and expand market share.
  • Work with Customer Success, Sales and the Product Owner to prioritise and define deliverables.
  • Professionally challenge and guide your engineering teams using self-prepared proofs-of-concepts, prototypes, research, and/or code development.
  • Accountable for aggressive time-to-market goals, for product fitness for purpose in numerous scenarios, and for quality with exceptionally minimal bugs, defects, and escalations.
  • Ability to balance priorities between customer requested features, strategic features and bug fixes\enhancements
  • Liaising with the Documentation team to ensure proper coverage for any new features developed

The Skills and Experience You'll Need;

  • Solid experience of product management in a fast moving software company, preferably in B2B SaaS.
  • Experience with PSA\ERP, billing or accounting software.
  • Experience gathering technical requirements, writing Business & Market Requirements Documents to be used by multiple audiences.
  • Experience defining use cases and developing optimal customer journeys. Use case definition using Visio and\or UML.
  • A strong background in software development lifecycle and engineering.
  • Ability to provide evidence of coding competency.
  • Excellent communication skills and organisational skills
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