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General Manager, Commerce & Lifecycle Services, Greater China

Shenzhen, Guangdong, China
Job ID: 43519

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:   

  • Take full P&L responsibility of Greater China CLS (Commerce & Lifecycle Services) business.
  • Coordinate the day-to-day activities in all CLS functional and back office team.
  • Have a high focus on operation excellence, including quality, productivity, efficiency, SLA, etc.
  • Improve the customer KPI and satisfaction (NPS).
  • Cost efficiency: get the competitive market rate from carriers.
  • Coach and motivate the staff to improve the result.
  • Generate more revenue from existing clients and hunt new clients.
Major Responsibility:
  • Coordinate the day-to-day activities in all CLS functional and back office team to achieve the target in terms of operation excellence, NPS, KPI.
  • Coach and motivate the staff to improve the result.
  • Generate more revenue from existing clients and hunt new clients.
  • Cost efficiency: get the competitive market rate from carriers.
Basic Requirements:
  • Bachelor’s degree at least or equivalent work experience.
  • Experience in international transportation (B2B & B2C), ITAD (IT asset disposal), 3PL logistics and fulfillment services, import/export customs, and solid understanding of operations in warehouse.
  • More than 5 years’ experience in a senior management role, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees.
  • Basic IT (logistics related) experience, such as WMS/SAP.
Knowledge:
  • Good financial knowledge
  • Operations related knowledge, such as 5S, TAPA certification, ISO…
  • Understanding of logistics and value added services cost models
  • Excellent knowledge of MS Office
  • Lean management knowledge, preferred
  • Procedure optimization knowledge
  • Project management knowledge

Skills:

  • Fluent English and Chinese (Mandarin) is a must, other language is an advantage
  • People management, strong ability to influence and motivate the team staff
  • Strong logical and analytical thinking
  • Attitude to identify key elements of complex scenarios
  • Strong decision-making skills
  • Attention to quality and details
  • Well-developed interpersonal skills

More information on CLS at www.ingrammicroservices.com

Ingram Micro Commerce & Lifecycle Services
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