Oversee all central lab management activities to ensure operational readiness
Implement and maintain centralized workflows, standard operating procedures, work instructions, schedules, user logs etc.·
Manage lab equipment and assets, including inventory management, maintenance scheduling, service and repair, equipment renewal, upgrade or disposal·
Manage essential lab support functions, including booking of lab usage (including remote access), ensure backup is completed and schedule adhoc backup if required.
Documentation, record keeping and data management:· Write and prepare SOPS, work instructions, reports.· Manage proper records keeping, data and document storage.
Support and perform lab work as appropriate, in collaboration with internal presales & consulting team.
Facilitate effective communication across internal units by trending and reporting data
Works well with processes, numbers and record keeping.· Strong problem-solving, training, team building, and mentoring abilities.· Team player, detail oriented and highly organized.· Excellence oral and written communication skills.· Proficient in MS Office Suite (Microsoft Word, PowerPoint, Excel).· Able to work independently, self-starter, self-motivated and task oriented.· Good communication skills, able to openly communicate and escalate relevant issues.· A strong team player to work with both internal and external stakeholders.· Develop positive relationship with a strong set of interpersonal skills and able to provide guidance and obtain buy in from all levels of organization.· During start-up phase of any new facility projects, be willing to take on expanded role to set up the department, required systems and processes as well as expanded scope as needed
Skills & Experience
Diploma/ Degree in Information Technology or equivalent.
Minimum 1 - 3 years’ experience in a deployment or supporting IT demo lab environment
Experience in area of network/ security, infrastructure and VMware management will be essential
Experience with AWS/Azure is an advantage
A keen interest in IT technology
Must be able to demonstrate a customer first approach to support
The ability to liaise and communicate confidently and professionally with customer representatives at all levels
Natural aptitude for 1st level trouble shooting & problem solving
Highly organised and able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
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