Ingram Micro
Join our Talent Network

This site uses and sets "cookies" on your computer to help make this website better. You can learn more about these cookies and general information about how to change your cookie settings by clicking here. By continuing to use this site without changing your settings, you are agreeing to our use of cookies.

Skip to main content

Logistics Controller

Daventry, NTH, United Kingdom
Job ID: 43637

Description

JOB DESCRIPTION

JOB TITLE:

LOGISTICS CONTROLLER

LOCATION:

DAVENTRY

 

SCOPE & PURPOSE:

 

  • To take full responsibility for the logistics & BIA management of a key account, which may change from time to time, as business needs dictate.
  • To effectively manage the logistics relationship with your account in line with customer expectations.

 

 

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

 

  • To be the primary point of contact within Ingram Micro for the key client for all logistics queries.
  • Working with relevant external parties to take responsibility of the carrier management.
  • Own the transportation activities between IML, TMC and logistics providers
  • Take ownership of the booking coordination for direct loads out of Daventry.
  • Management/Requesting bookings via Customers’ portals, emails, CARP etc where appropriate for DC to do so.
  • Identify security services required for direct loads and assign to load ID’s accordingly & log to share with TMC.
  • Tracking, monitoring, & updating Load IDs and align all parties on shipping requirements and changes.
  • Pre-shipment query management and resolution.
  • Responsibility for all aspects of client(s) freight/carrier reporting.
  • Reporting and dashboard tracking direct loads and providing status of bookings
  • Represent Ingram Micro on the carrier monthly business reviews.
  • Propose & implement (where appropriate) solutions for carrier related issues.
  • Monitor the overall KPI & SLA commitments across all carriers & report anomalies directly to the Senior Account Manager & Operations Manager.
  • Ensure all communication with the client & any other parties, whether written or verbal is concise, accurate and professionally delivered.
  • Produce and maintain weekly carrier status reports and monitor progress.
  • Manage and effectively co-ordinate activities and service levels with the key client, customer service team and Operations, managing expectations, timescales and any internal constraints.
  • Quarterly review and feedback on Customers’ SOPs.
  • Drive initiatives, data analysis and continuous improvements efforts.
  • Manage any changes affecting carriers from Change Request to deployment & hyper care.
  • Attend meetings and conference calls where appropriate.
  • Produce meeting minutes/action points and distribute to the attendees within 48 hours.
  • Act as the escalation point for Operations in relation to all logistics related issues.
  • Act as Point of Contact for all BIA requests (technical issues on product) with the Global BIA Coordinator.
  • Take ownership of BIA activities, communication, and reporting. As BIA coordinator you will take directions from  Global BIA Coordinator and coordinate the actions and communication between OPS, Account Management and F&L.
  • Work with Operations and team Colleagues and other departments to ensure all queries are investigated; resolved and propose corrective action where necessary to the Senior Account Manager & Operations Manager.
  • To be proactive in contributing ideas and suggestions supporting process & logistics services.
  • Be proactive in seeking additional personal training or support where necessary.
  • Promote and maintain high standards of general housekeeping within the department.


 

 

 

 

 


 

Ingram Micro Commerce & Lifecycle Services
Share: mail

STILL LOOKING?

Get updates about the latest job openings
that match your skills.

Sign up today