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Junior Business Analyst

Norwich, NFK, United Kingdom
Job ID: 43664

Description

JOB DESCRIPTION

JOB TITLE:

IT Business Analyst

LOCATION:

 

 

SCOPE & PURPOSE:

  • Reporting into the UK IT Manager, the IT Business Analyst will be responsible for understanding changes requested by the business or direct from customers, capturing the requirements, working with the stakeholders, Ingram Micro IT teams and other contacts as required to define and document the functional specification, the system/process flows, the build tasks and testing approach.
  • A very detailed understanding of the business, the business processes and systems used to enable them is essential along with creating process flows, learning to configure systems and performing hands on system configuration.
  • Strong analytical skills are required for manipulating data, probing issues, providing insight and assisting IT teams to resolve operational and customer incidents within agreed SLA’s.
  • Assisting the project delivery team by providing clear delivery tasks and milestones for all IT solutions and ensuring the team understands, clearly communicates progress and immediately raises any issues with regard to delivery commitments.
  • Supporting the business with user acceptance testing and implementation rollouts in the production area.

PRIMARY ACCOUNTABILITIES (IN SUPPORT OF THE COMPETENCY FRAMEWORK AND SUPPORTING DOCUMENT):

  • Creation of Functional specifications, System/Process flows, Task lists and Test cases.
  • A very detailed understanding of the business, the business processes and systems.
  • Performing hands on system configuration
  • Strong analytical skills
  • Providing clear delivery tasks and milestones for all IT solutions
  • Supporting UAT testing and implementation
  • Assisting IT teams to resolve operational and customer incidents within agreed SLA’s.

 

CONDUCT & BEHAVIOUR

  • Where appropriate to do so, take pro-active and decisive corrective action within and outside of perceived scope of influence
  • Behaves courageously in upholding core Ingram Leadership behaviours – Courage, Accountability, Entrepreneurship, and Innovation.

Takes and accepts accountability for results

 

 

 

 

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

 

  • Leading functional discussion with the Operations and business and its documentation and approvals.
  • Create Process flows
  • Provide clear functional requirements into the technical teams.
  • Support both product development and New Customer Onboarding.
  • The Business Analyst will work in conjunction with Business Development , IT, and Operations to determine operational processes and its mapping to Supply Chain Systems
  • Hands on with testing as the final quality gate before UAT.
  • Support the operations on the floor in the rollout of improvements
  • Lead the change management on assigned work and its approval with the Change board
  • Create Functional Scenarios, which are more customer & business focussed.
  • Review and approve Test plans and verify that the test plans have sufficient coverage.
  • Conduct effective meetings and distribute Minutes of meetings notes
  • Share work status with the project management team
  • Help identification of real issues behind incidents raised by internal and external customers.
  • Ensure alignment between customer expectations and current or future IT capability
  • To identify communicate and lead change effectively.
  • Support Incidents to be resolved within agreed SLA
  • Ensure all required documentation is created and kept updated at all times, including but not limited to: Change documents, diagrams, Test plans, Test evidence
  • To communicate delivery commitment progress and any issues.
  • Positively influence the culture of your team.
  • Proactively engage self and to deliver all KPI’s to meet customer demands.
  • To establish a constructive, impactful and collaborative relationship with colleagues, customers and manufacturers to attain successful delivery.
  • To manage own development and those of your team members adopting a culture of continuous improvement.
  • Compliance with respective accreditation guidelines.
  • To support and promote Health and Safety culture in accordance with guidelines as set out in the company’s H&S manual.
  • Ensure compliance of Ingram Micro CLS UK policies and procedures.
  • Acts with customer in mind and to further business interests at all times
  • Seeks and uses feedback to improve self and service delivery
  • Evaluates information to generate effective solutions in motivation of team
  • Able to step up and deputise as required
  • Ability to compile and deliver decision making information to business whilst taking proactive steps in relation to this.
  • Act as liaison with the Business to allow for regular and accurate decision making information.
  • Conduct effective outcome based meetings.
  • At all times focus on advancing the business taking into consideration own contribution towards: Speed, Quality, Cost, Reliability and Flexibility.

The above is not an exhaustive list of duties and behaviours expected of this role

The company reserves the right to amend or delete with or without notice in line with change in business needs.

 

Key Performance Indicators

KPI’s will be determined by the business and executed within the Competency Framework.  At all times they will be composed of qualitative and quantitative measures (the ‘What’ and the ‘How’), e.g.

  •   Key metrics
    • Incidents resolved within SLA
    • Solution Delivery – Within 20% +/- Project Cost Deviation
    • Solution Quality – Effective/Does not generate incidents
  •   High quality accurate analysis, process/system flows and requirements documentation.
  •   Delivery of personal and team objectives.
  •   Identification and elimination of non-value added activities
  •   Demonstrating an understanding and usage of metrics as decision making information
  •   Team performance against business goals, client expectations and related SLA’s
  •   Positive feedback from all internal / external customers / stakeholders
  •   Determine metrics and measure for reporting on KPI’s as per agreements

Successful execution of the KPI’s against the set targets may enhance the compensation package

 

 

 

DATE:

DATE:

PERSON SPECIFICATION

Knowledge

E = Essential

D = Desirable

  • Proficient in English (Spoken and Written)
  • Conversant in Technical English
  • Microsoft Excel (Fluency expected)
  • Microsoft Word
  • Microsoft Visio (Fluency expected)
  • Microsoft Project (Fluency expected)
  • Microsoft Power Point
  • Understanding of Project management
  • Change Management
  • Excellent Communications (Oral and Written)
  • Understand System Integration
  • Knowledge and Experience of Leading Across Cultural Boundaries
  • Understanding of Forward & Reverse Logistics
  • Understanding of electronic service / repair industry

E

D

E

E

D

D

E

D

D

E

D

D

D

D

Experience

E = Essential

D = Desirable

  • Successful track record of IT Solution delivery
  • At least 5 years of relevant experience
  • Previous knowledge or experience of ITIL
  • Previous experience within electronic service / repair industry

D

D

D

D

Qualifications

E = Essential

D = Desirable

  • GCSE grade C or above in both Maths and English (or equivalent)
  • Level 3 IT Qualification (A Level\NVQ\BTEC National)
  • IT Degree
  • Professional Qualification (PMP, Prince 2, CBAP, ITIL)

E

D

D

D

Special Attributes Required

E = Essential

D = Desirable

  • Ability to organise efficient use of time
  • Flexibility approach
  • Personable approach
  • Reliable
  • Trustworthy
  • Judgement

E

E

E

E

E

E

 

SUPPORTING REQUIREMENTS

 

PRIMARY ACCOUNTABILITIES (IN SUPPORT OF THE COMPETENCY FRAMEWORK):

 

PLANNING

  • Plan and track against the plan and identify required improvements to plan

Monitor for progress, coach for improvement.

  •  

ORGANISE

  • Optimise service delivery improvements and manage aspects of the day to day solution delivery

 

IMPLEMENTING

  • Understanding the value of metrics, measuring output and implement corrective measures in timely manner

 

MEASURING

  • Deliver on all aspects of meeting and exceeding service level agreements and related KPI’s in line with speed, quality, flexibility, reliability, cost efficiencies.
  • Assess, communicate and monitor such success factors and metrics that impact results
  • Identify non-value added activities and the impact on the business and take decisive corrective action

 

CONDUCT & BEHAVIOUR

  • Where appropriate to do so, take pro-active and decisive corrective action within and outside of perceived scope of influence
  • Actively demonstrate strong leadership behaviors in line with ANOVO Ingram values
  • Behaves courageously in upholding core Ingram Leadership behaviours – Courage, Accountability, Entrepreneurship, Innovation.
  • Takes and accepts accountability for results

Uncontrolled if Printed

 

 

Ingram Micro Commerce & Lifecycle Services
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