Ingram Micro
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Customer Support Representative

Rosebery, NSW, Australia
Job ID: 43213

Description

  • Work with a market leader and some of the largest global partner
  • Supportive Company culture and team with great benefits
  • Growing team & flexible working environment


About Us:

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

We are currently looking to meet and appoint a number of Customer Support Representative’s – are you a motivated, eager and dynamic individual looking to join our team and be the first point of call to our customers? The team are ever growing and there is opportunity to move into a more Senior roles as we continue to expand.  

We at Ingram Micro are continuing to grow our retail and channel partners, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors.  Why not join our #unstoppable team as #learningneverstops at Ingram Micro!  We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming.   WE want to fulfill your career goals and enable YOU to achieve more. 

What You’ll do

As the Customer Service Representative to champion our product range at Ingram Micro. Your role will include but not limited to:

  • Build and maintain relationships within an assigned account base of existing customers
  • Responsible for facilitating the introduction of products, programs, including services technology capabilities, providing educational resources, and driving the sale of technical products, programs and/or services
  • Identify cross-sell and up-sell opportunities: Responsible for growing profitable sales, activations, and market share across the distribution channel
  • Learn and Maintain a detailed understanding of services and its associated key competitive products including life cycles, pricing programs, and technology advantages
  • Proactively identify sales opportunities and close sales within their assigned base of partners.
  • Proactively work with the existing sales teams to coordinate and progress pipeline aligned and working with pre-sales

What you’ll bring

Someone who can drive Ingram Micro’s value proposition and further cement our position of Market Leaders. To be successful you will ideally have:

  • Ideally 2+ years sales/account management experience
  • Be able to provide a customer demo at short-notice via Web tools
  • Good sales intuition to take advantage of cross and upsell opportunities
  • Strong organisational skills and problem-solving skills
  • Excellent communication skills
  • Ability to work as a team member and independently
  • Must respond to rapid change, perform duties with accuracy and with a strong degree of urgency

What’s on Offer

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers.
Some of our benefits include:

  • Genuine Career Progression Opportunities
  • Training & Development
  • Work alongside leading Vendors and industry professionals
  • Competitive Remuneration Package
  • Staff Purchase Policy & Benefits Scheme
  • Paid Birthday Leave

At Ingram Micro we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

WE will make YOUR career adventure OUR Journey!!  Be #Unstoppable

If this sounds like something you want to be a part of click “Apply”.

 

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