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Associate Professional, Enterprise Integration | Seeburger (ref 39564)

Taguig City, Philippines
Job ID: 43653

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.



Position Summary:

This position is responsible for administration and support of various protocols such as AS2, HTTP, SFTP, Web Services, and APIs. This role also involves providing support to web technologies such as CSS, XML, JavaScript, X12, EDIFACT, and IDOC. The candidate must be familiar with the Seeburger platform or any similar Middleware technology. Basic knowledge in Java technologies, SQL queries, and Linux commands is also preferred. This person is responsible for ensuring highest levels of reliability, uptime, consistency, and performance of the e-Business platforms to support business strategy, vision, and goals.

This position requires the associate to be onsite during core business hours and to be accessible during weekend and off-business hours. Fresh graduates may be considered for this role if they can exhibit basic Ingram Micro competencies and basic knowledge in Application Development, Middleware, or Application Support. Recommended qualification for this role shall be one to two years’ experience in supporting/developing business applications or managing the infrastructure of these applications.


What you bring to the role:

  • Knowledge of the tools and processes to complete a service request
  • The ability to communicate with stakeholders (internal/external) to provide updates on the service requests and needed escalation, accurately and on a timely manner
  • Evaluate severity level of the incident
  • Identify potential problem and recommend resolution
  • Implement the identified break/fix procedure. Inform the incident stakeholder. Document the steps taken to resolve in the incident journal.
  • Ensure resolution is provided within SLA.
  • Secure confirmation and close the ticket.
  • Change management skills
  • Knowledgeable in the process of detecting and removing of existing and potential errors in the code that can cause business transaction failure and unexpected result


Job Qualifications and Educational Requirement:

  • Graduate of any IT Related 4- or 5-year course
  • One to two years’ experience in providing support to web technologies and protocols such as AS2, HTTP, SFTP, Web Services, APIs, CSS, XML, JavaScript, X12, EDIFACT, and IDOC
  • Preferably, the candidate must be familiar with the Seeburger platform or any similar Middleware technology such as TIBCO
  • Familiar with MS Office Suite (Excel, Word, PowerPoint)
  • Basic knowledge in UNIX/Linux commands (power user)
  • Basic knowledge in Java technologies and SQL queries is also preferred
  • Basic server log analysis skillsBackground in using tools such as ServiceNow, AppDynamics and Splunk
  • Candidate must be open to production support work
  • Willing to work on shifting/rotational schedule
  • Willing to work on weekends and holidays

 

*This is not a complete listing of the job duties. It is a representation of the things that you will be doing, and you may not perform all of these duties.

 

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