Associate Professional, Infrastructure (Windows)
Taguig City, Philippines
Job ID: 43273
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
The Associate (Windows) Infrastructure Engineer role is responsible for the day-to-day operations of all machines that are on Windows environment. They install, maintain, upgrade, and continuously improve the organization’s operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. Individuals in this job family are also responsible for the overall operation and maintenance of the data center.
The Associate Infrastructure Engineer needs good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the Institute and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. Infrastructure Engineers work with other technical staff and vendors to provide IT services to all customers and IS&T teams.
- Must possess a Bachelor's/College Degree in Computer Science, Computer Engineering or any related course
- Minimum of 1-3 years’ experience in managing Windows Server (2003, 2008 and 2012)
- Strong System administration experience of computer systems especially on Windows environment and VMware.
- Results oriented, willing to take responsibility and accept accountability for action.
- Genuine desire to provide superior customer service
- Strong communication skills with the demonstrated ability to lead and influence technical professionals across the enterprise
- Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency
- Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this role
- Ability to work on multiple, simultaneous initiatives of which he/she will apply their applicable business, technical and system functionality background
- Knowledgeable in Best Practices of Microsoft Technology.
- Capable to train people/colleagues on his/her domain expertise or SME to achieve a common goal.
- Provide supports and Manages Windows Server Environment (AD, DNS, DHCP, GPO, Clustering)
- Manage and Support Exchange System and handles messaging task.
- Responsible for the daily operations and handles Incident, Problem, Project, Change Management
- Strong Understanding in ITIL Service is highly recommended.
- Identify opportunities and improvement for existing infrastructure or deploying new systems to increase performance or capacity.
- Able to handle and troubleshoot high and critical incidents.
- Ensures all machines are in smooth operations.
- Must be able to drive a call or project if needed.
- Handles Projects such as Server Provisioning/Decom some application upgrades.
- Perform on-call duties (24/7 as necessary)
- Maintain a common documentation library of standardized procedures and configurations.
- Work with business representatives, IT Management, IT development, support teams (on-shore/off-shore) and vendors to ensure on time resolution of customer impacting incidents
- Participation in DR testing, implementation and testing exercises
- Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork.
Disclaimer *The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time or as necessitated by business demands.