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Sr. Professional, ERP Applications SAP FICO

Taguig City, Philippines
Job ID: 43557




Job Description: Sr Professional, ERP Applications



Section 1:  Identifying Information


Position Title: 

Sr Professional, ERP Applications

Job code:




Date Prepared:

Aug 2019

Reports to:

Team Lead

Prepared by:

Marc Manalo



Business line:

Global IS – SAP FI AMS

Positions reporting to this position


Target team size:



Taguig City




Section 2:  Position Summary


Guidelines: Please provide a brief summary of the overall scope of the position.


We are seeking a SAP Support Analyst to join our SAP Center of Excellence (CoE) team, specifically FI Track, composed of highly motivated, talented individuals in providing SAP IT Services to the different Ingram Micro business units – mostly under Technology Solutions and Commerce & Fulfillment. The candidate should have practical knowledge and experience mainly in SAP FI, SAP COPA and SAP PS as well integration with other SAP modules – MM, SD, HR and PS.  This resource should have good knowledge of the finance business process.


The position will be working with business owners/users and solution owners on process and operational requirements in providing maintenance support. The ideal candidate will have experience working in a technology driven organization with an understanding of IT Service Management, project lifecycle, requirements gathering and system analysis with the ability to participate and sometimes lead discussions and meetings. Candidates must have a strong verbal and written command of the English language with the ability to clearly communicate with stakeholders. This is an opportunity to work in a dynamic, fast-paced, and challenging organization which is highly focused on results. 



Section 3:  Responsibilities, Supporting Actions & End-Results


Guidelines: List the essential responsibilities, functions and/or activities, provide the supporting actions to describe how the work will be accomplished and provide the desired end results. List the responsibilities in order of importance and the estimated percentage of time for the responsibility (no one responsibility should be greater than 60% of time or less than 10%).  The most important responsibility is not necessarily the one where the most amount of time is spent.             



Major Responsibility:Provide functional support following the defined operational processes, ITSM processes and supporting tools


Supporting Actions:-     Review and understand all existing processes as configured in the SAP Finance (FI, COPA,

HR, PS, FSCM) including client specific enhancements and customizations

-          Plans, leads and performs financial process monitoring during period end closing (monthly/yearly)



-          Performs Incident, Problem and Change Management tasks/activities thru problem solving/analysis, bug fixing and coordination with users/stakeholders and other support groups

-          Adhere to globally defined ITSM processes and SAP CoE processes (i.e., use of ChaRM in Solution Manager) for proper tracking/monitoring,

-          Performs risk, schedule and cost impact analysis for small enhancements by working with different workstreams in resolving technical issues.

-          Performs on-call support work based on the 24x7 support service and the team rotation defined and agreed.

-          Participate and/or lead bridge calls to facilitate coordination and problem resolution of SEV1 and SEV2 incidents

-          Ensures completeness of problem/impact analysis and that Post Mortems are completed for all SEV1 and SEV2 incidents as appropriate.

-          Reviews completeness of root cause and recommended resolution / workarounds.

-          Participates in Operations or Problem Management calls/meetings as required.

-          Create documentations as needed to build solution and operational knowledge

-          Leads or drives innovation as part of Continual Service Improvement of the SAP CoE team


End Results:SLA targets and project timelines met. Positive feedback from customer service experience. Managed business and technical escalations tracked via the regular significant incident review calls/meetings.


Percentage:     80%



Major Responsibility:Participate as a functional resource to SAP projects especially those involving SAP FI


Supporting Actions:   Adhere to project priorities and deadlines and proactively communicate risks and/or issues

that may impact project objectives, budgets or timelines

-          Follow PMO guidelines for project delivery and methodology and assist in enforcement of project deadlines and schedules.

-          Contribute to the identification of opportunities (processes, people) to improve project delivery and/or development methodologies.


End Results:Project timely delivery within cost and with quality.


Percentage:     10%­­



Major Responsibility:Exhibit interpersonal skills day in and day out


Supporting Actions:-     Provides functional and technical guidance to less senior teammates in troubleshooting or  

performing day-to-day tasks

-          Demonstrate a personal commitment to a high performance environment.

-          Demonstrate good communication skills internally and externally with partners.

-          Fully understand Ingram Micro’s policies and procedures and act in accordance with all company policies.

-          Participate in SAP AMS and IS organizational activities in support of the business unit’s goals and objectives


End Results:Delivers quality work exhibiting collaborative behaviors with other teams or groups. Able to contribute to service/operational improvements. Participates and contributes to company and/or organization wide initiatives.


Percentage:     5%­




Major Responsibility:Leading and Managing People


Supporting Actions:-     Works closely with the Team Lead in managing day-to-day operations for the SAP FI


-          Serve the Subject Matter Expert responsible for reviewing functional solutions for bug fixing and small enhancement proposed/prepared by other functional resources

-          Serve as backup escalation in bridge call or other operational concerns as per need basis (e.g., Team Lead is unavailable)

-          Provides coaching/guidance to other associates based on competencies as part of their development plan


End Results:Provides functional/technical leadership in support of management decision and direction. Coaches other associates guided by the seven (7) leadership competencies; Able to lead by example thru quality work and exhibits good work ethics every day.


Percentage:     5%­­­



Section 4:  Decision Making Authority Level


Guidelines: Describe the authority held by the position by listing the main decisions that the position is free to make and explain the decisions that depend on the position’s advice.


Decisions free to make:

      Firefighting production issues raised via incidents

      Fulfillment of Service Requests raised by users or other support groups

      Propose functional solution or design changes for production issues or small enhancements subject for review of the product owner


Explain the decisions that depend on position’s advice:

      As a functional leader, the person can provide feasible and sound solutions with respect to the overall design and business flow. The person should be able to correctly assess the business and functional impact of the reported issue/incident as well as the proposed solution/fix. He/She should then be able to work closely with the Product Owner in creating deployment plans and ensuring minimal to zero business interruptions related to system changes/implementations.


Example decisions that depend on position’s advice:

      Build proposal on functional solution designs for bug fixes or small enhancements

      Job recovery steps due to planned or unplanned system downtimes


Section 5:  Scope/Dimensions


Guidelines: List the main quantitative measures that define the size and scope of the position (headcount, budget, profit dollar target).             


      Collaborates with SAP CoE Teams located in the US and India

      Part of the local team of around 30+ headcount and part of an organization of around 300+ headcount

      Ensures that requests, incidents, RFCs, and problem tickets are handled with urgency and completed in compliance with published SLAs.


Section 6:  Job Qualifications and Educational Requirement


Guidelines: Provide the education, experience, skills and competencies necessary to perform the position.


      Graduate of 4-year college course (preferably IT or Engineering)

      Working user experience with MS Office Suite (MS Word, Excel, Powerpoint) or Office 365

      Minimum 5 - 7 years of hands-on SAP FICO support experience is required

      Minimum 3 - 5 years of previous experience in application maintenance or support work is required

      Minimum 2 - 3 years of previous experience in project management, systems analysis and design is required

      Working knowledge and hands-on experience on the following areas is required:

  • SAP Finance – New General Ledger, Accounts Payable, Accounts Receivables, Bank accounting and Asset Accounting.
  • SAP Finance – Closing activities and Reporting.
  • Controlling – Cost element accounting, Cost Center Accounting and Internal Orders, Profit Center Accounting,
  • COPA (Profitability Analysis)
  • Project Systems
  • FI integration with MM, SD, HR & PS

      Practical experience in ABAP debugging as part of problem solving or root cause analysis is required

      Practical experience in documenting solutions and functional designs to support development of objects based on the stated business requirements and goals is required

      Working knowledge of ITSM processes (especially, Incident and Change Management) and/or ITIL best practices is required

      Previous experience in project management, systems analysis and design is desired.

      Working knowledge on FSCM modules like Credit Management, Collection and Dispute Management is an advantage

      Working knowledge on SAP Master Data Governance Knowledge is an advantage

      Working knowledge on VIM Open Text, Concur and IDOC is an advantage

      Working knowledge of SAP BASIS and NetWeaver is desirable

      Working knowledge on SAP HANA or S/4 HANA is desirable

      Familiar/trained in SAP Capacity and Performance concepts and/or best practices is desirable

      Working knowledge of SAP Solution Manager and HP Quality Center or other Incident Management and Change Management systems is desirable

      Experience working in a multicultural environment


Section 7:  IM Competencies


Guidelines: Provide the IM Competencies necessary to perform the position.


      Collaboration and Influence – Interpersonal Savvy, Collaborates, Communicates Effectively, Persuades

      Results-Oriented Accountability, Drives Results, Action Oriented

      Team Leadership – Instills Trust

      Customer Focus

      Judgement and Decision Making – Decision Quality

      Optimizes Work Processes

      Change Agent - Manages Ambiguity, Being Resilient, Self-Development/nimble learning


Section 8:  Other Information

Guidelines: Indicate any information that would be helpful in understanding the nature, scope or purpose of the position, or any unusual or hazardous conditions associated with performing the position.                                                                                     


      Resource is willing to work on a shifting schedule (esp., night/graveyard shift -  no exceptions)

        Travel is probable for this position thus should not have travel restrictions (likely to US and India)



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