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IT Infrastructure Monitoring Specialist (Professional)

Taguig City, Philippines
Job ID: 41020


Position Summary:

This role is responsible for the monitoring and event management of company’s IT infrastructure and applications which includes servers, network, database, web and application systems critical to the business.  Additional responsibilities include incident management and support of daily batch job runs, systems support for all computing infrastructure, and critical incident management.

An established and productive professional individual contributor.  Works independently with general supervision. Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues. Exercises judgment within defined procedures and practices to determine appropriate action. 

Job Qualifications and Educational Requirements:

  • >6 years working in a NOC (Network Operation Center) or equivalent
  • >2 years experience as Critical Incident Manager
  • Graduate of any 4-year course, preferably IT
  • Proficient with MS Office Suite (Excel, Word, PowerPoint)
  • Computer literate
  • Familiar in the use of Monitoring tools (BMC TrueSight/Tmart, SolarWinds NPM/SAM, BMC Control-M)
  • Intermediate knowledge of Operating Systems principles, Software Application principles and Network principles
  • Experience in systems support of Windows and Unix environment
  • Ability to understand issues related to network and willing to learn network technology
  • Experience in complex triage and impact determination
  • Experience in the continual improvement and delivery of the Incident Management process
  • Demonstrated ability to analyze problems and effectively prioritize, resolve and/or escalate as needed
  • Advanced understanding of hardware and software architectures
  • Good understanding of performance tuning concepts
  • Advanced experience in monitoring and supporting application batch jobs
  • Understanding of TCP-IP Concepts, SNMP, AD, DHCP, windows/UNIX services
  • Good understanding and practice of ITIL concepts, processes and practice
  • Ability to multi-task and prioritize on multiple initiatives
  • Solid documentation skills
  • Solid systematic troubleshooting skills
  • Detail oriented, able to work effectively under deadlines in changing environment and perform multiple tasks effectively and concurrently
  • Able to work independently and with a collaborative team-oriented environment using sound judgment in decision making
  • Demonstrated competency in supporting of global systems
  • Very strong communication skills both written and verbal with strong technical, analytical, and problem-solving skills
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