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Operational Trainer

Middleton, United Kingdom
Job ID: 44436




You’ll be working in a fast-moving environment, being a role model and transferring knowledge to our teams at point of hire or day by day, individually or in group.







You will have strong communication skills, able to connect and communicate to individuals with different personalities and backgrounds. You are eager to achieve your goals, maintaining quality at best practice level.




·       To write, maintain, update, and continuously evolve the training material and standard operating procedures to constantly meet the needs of our business including liaising with all departments for process and working practice updates.

·       Plan and deliver effective and engaging training to our site colleagues focusing on regulatory and mandatory training, using a range of training methods to motivate, validate and meet the needs of the different learning styles.

·       Provide learners with all relevant information e.g. policies, SOPs and regulations to clarify what is expected from them and to ensure their safety

·       To keep up to date with all administration work and maintenance of the training database within the defined timescales ensuring all training is logged on database

·       Monitoring and reviewing progress of learners through feedback questionnaires, observations and discussions with managers.

·       Work collaboratively with Operations Senior Leadership team to ensure all training delivered is in line with the on-going operational plan and all training needs are fulfilled.

·       To induct and train all new colleagues into the business ensuring follow up training is completed within the timeframe set.





·       Basic working knowledge of Health and Safety policies and procedures.


·       Working knowledge of using MS Word, Excel & Power point.


·       Train the trainer qualification or equivalent


·       Proven experience of working within Operations/Warehouse/Production site ideally within a Operations/Fulfilment/Supply Chain as an Area Trainer or equivalent.


·       Experience of coaching/Mentoring colleagues with mixed abilities.


·       Flexibility to adjust training techniques according to individual learning abilities.


·       Proven track record of consistently delivering/exceeding KPIs.


·       Experience in working under pressure in a fast passed environment.


·       Experience of working to targets and ensuring your team meet targets.


·       Able to develop good working relationships with a variety of colleagues both internally and externally


·       Well developed communication skills including presentation skills.


·       Ability to work in a team and independently and to work flexible hours



Fundamentals and Competencies Required:

·       Managing internal and external relationships.

·       Good communication skills and personal drive.

·       Ability to plan, organise and prioritise ever changing workload.

·       Desire to succeed and adaptable to change.

·       A desire to constantly improve training effectiveness by developing new approaches and ideas.



·       Establishes and communicates goals and targets.

·       Communicates clearly, appropriately, and regularly.

·       Adapts to unexpected events and continues to deliver agreed plans and objectives.

·       Resilient and calm under pressure.

·       Demonstrates energy, enthusiasm, and commitment

·       Is proactive and takes the initiative.


Ingram Micro Commerce & Lifecycle Services
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