Associate Professional, Sales Support
This job posting is no longer active.
Mississauga, ON, Canada
Job ID: 44993
Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Ingram Micro is in hiring mode and adding another Associate Professional, Sales Support to the team!
With a primary focus of building and maintaining relationships with existing customers, the Associate Professional, Sales Support has direct account ownership and is responsible for being the primary point of contact for customers to identify and address sales opportunities and resolve account-related transactional issues.
The Associate Professional, Sales Support is responsible for moderate and complex transactions with speed and accuracy in a fast-paced environment and is capable of managing and resolving the most complex transactional operations.
The Associate Professional, Sales Support identifies and proactively engages in business and sales opportunities to establish strong customer/vendor relationships and achieve identified sales-related objectives. Identifies and communicates complementary add-on and cross-selling opportunities to partners by leveraging knowledge and understanding of Ingram Micro’s products, programs, and services.
The Associate Professional, Sales Support proactively and professionally recommends and sells programs, products and services to customers that meet their objectives while also supporting Ingram Micro promotions and campaigns.
Effectively closes sales opportunities with customers in a way that meets company revenue and profit objectives. Generates sales leads for self or field-based sales team members to proactively address and record leads in appropriate pipeline management tools.
High school diploma (or equivalent) and minimum of five years previous sales/customer service experience (preferably in a related industry) or 4 years’ experience with Ingram Micro in a sales, support, or customer service capacity.
OR a Bachelor’s degree and a minimum of two years previous sales/customer service experience (preferably in a related industry) or 1 year experience with Ingram Micro in a sales, support, or customer service capacity.
Knowledge of professional, effective telephone techniques and customer care. Moderate technical and product knowledge. A moderate understanding of Ingram Micro programs and services is desirable.
Skilled in personal computing. Moderate knowledge of Excel and Word required. Excellent communication skills: written and verbal required. Moderate selling skills necessary to identify opportunities, position solutions, and close deals. Strong organizational skills and problem-solving agility also required.
Previous ERP system experience desired. Ability to work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with some supervision.
Able to handle large quantities of information while maintaining a high level of accuracy.
Due to COVID-19, our office associates are currently working from home. Keeping in mind the overall health and safety of our associates and candidates, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely
Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.