Ingram Micro
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Support Engineer (Lo Boza, Pudahuel)

Santiago, Chile
Job ID: 44880

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.

Position Summary: 
This role is responsible for IT systems and infrastructure support, the scope includes assistance to internal clients in terms of networking, desktops, backups and information security services, as well as having communication with corporate technical experts.

This multi-faceted role also includes support at warehouse and sometimes at commercial office.

Function and Responsibilities
  • Ensure to fulfill IT infrastructure standards, guidelines, protocols and security policies in collaboration with IM Chile Infrastructure Architect
  • Support delivery of the IT services. This also includes adoption of reusable technology assets to improve efficiency.
  • Assists regular health checks of all “major” infrastructure components are performed such as backup, network links monitoring
  • Ensure Data Centers procedures are fulfilled on time and manner
  • Provide technical infrastructure support, on-call troubleshooting, escalate incidents and problem tickets, i.e. resolve implementation, integration and communication system issues
  • Support internal user to resolve technical issues in desktop and laptops
  • Maintain a common documentation library of standardized procedures and configurations
  • Fulfill security information standards based on corporate compliance policies
Scope
  • Support Desktop, server, storage and networking infrastructure
  • Support Backup/recovery and replication infrastructure
  • Support Operating system software
  • Support Telephony hardware and software
  • Support datacenter environmental infrastructure i.e power, cooling, rack space, cabling, etc.
Required skills & experience
  •  2-5+ years work experience in diverse IT technical and management roles
  • Technical Computer Science degree, Engineering degree desirable or related discipline
  • Proven experience and understanding of architecture principles across infrastructure platforms, security, data, integration and applications layers
  • Experience with various technology platforms in embedded devices i.e.. Mobile, Web, Windows, security access control
  • Technical skills in:
    • Network, security and communications (protocols and standards)
    • Windows servers technologies (2012, 2016)
    • Windows desktop (w10)
    • Standards of DNS, DHCP, AD and desktop delivery solutions
    • TCP/IP delivery methods and solutions
  • Technical desire but not exclude
    • Virtual Severs Management (VMWare 6.0, ESX/ESXi, vPhere, vMotion)
    • Cisco and Ethernet security devices and setting up
    • ITIL Certification is desirable
Competencies
  • Communication – Ability to effectively communicate internally with users and team members, collaborate with corporate technical teams. Technical English.
  • Solution orientated - Develops creative, workable solutions to issues. Demonstrates agility and resourcefulness in identifying creative and practical solutions.
  • Collaborative - Good at collaborating with business users, corporate technical specialists. You must also appreciate ambiguity and working under pressure.
  • Action Orientated - Enjoys working hard – responsive and flexible. Ability to work on multiple activities at once, prioritizing tasks and deliverables, and managing expectations accordingly.
  • Solves Problems - Uses rigorous logic & methods to solve difficult problems with effective solutions.
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