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L2 RPA Technology Support (Professional, Business Systems)

Taguig City, Philippines
Job ID: 42911

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. 

  

The L2 RPA Technology Support (PROFESSIONAL, BUSINESS SYSTEMS) role is responsible for eliciting, validating and documenting requirements for development of digitalization and automation solutions (apps, bots, macros, BPMS, etc.). This includes process immersion and audits, process documentation, gap analysis, communication with project stakeholders, UAT support, status reporting, risk management, escalation of project issues that cannot be resolved in the team, and general project support to ensure projects are delivered in budget, on schedule, and within scope.

 

What You Bring to the Role:

  • BUSINESS REQUIREMENTS MANAGEMENT (10%)
  • PROJECT COORDINATION (10%)
  • SUPPORT DEVELOPMENT AND IS TEAMS (50%)
  • STAKEHOLDER MANAGEMENT (20%)
  • LEAD UAT & DEVELOP TRAININGS (10%)

The Ideal Candidate must have the qualifications:

  • A./B.S. in Computer Science, Business, or in a related field
  • At least 1 year experience specific Production Support for RPA Products
  • Ability to make strong contribution to processes and systems design & deployment.
  • Minimum 3 years functional experience in Production Support, Technical Analysis & Resolution Management:
  • Internal Associate's of Ingram Micro must have attended DNA/RPA Bootcamp to apply for this role.

 

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties. 

 

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