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Customer Support Executive, Cloud

Hong Kong, Hong Kong
Job ID: 43278

Description

  • Responsibilities

    • Responding to inbound Billing and Technical service requests over the phone and email.
    • Accurately and efficiently log all issues and status updates in our internal tracking system
    • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
    • Reconcile invoices provided by the customer and/or other internal departments
    • Explain charges to our customers to enhance their understanding of billing processes and policies
    • Supporting multiple cloud solutions (I.e. Symantec, Acronis, Dropbox, Microsoft O365)
    • Contributing to the development of service desk processes and procedures
    • Interacts closely with various departments and vendors to provide timely resolution on issues

    Requirements

    • Degree or diploma holder;
    • 2-3 years working experience in customer service sector, preferably IT and Telecommunication Industry ;
    • Fresh graduate will also be considered;
    • Customer-oriented, detail-minded and self-motivated with great initiative;
    • Good interpersonal skills and a good team player;
    • Able to work under pressure and attentive to details;
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