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Account Management Professional with English

This job posting is no longer active.

Sofia, Bulgaria
Job ID: 45222

Description

Upgrade your talent by:

• Pro-active calls with B2B customers from the IT industry in order to close deals/ increase revenue
• Maintaining accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
• Managing areas of focus to meet set targets and with regard to maintaining the existing customer base and revenue.
• Answering customer inquiries via e-mail or phone calls to fulfill requests for information and resolution of basic/standard issues or sales inputs within the defined SLA.
• Managing relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partnership 


You'll be a great fit, if you have: 

• Fluency in English 
• Bachelor’s degree 
• Previous sales/customer service experience will be considered as advantage
• Knowledge of professional, effective telephone techniques and customer care. 
• Moderate knowledge of Excel and Word required. 
• Excellent communication skills: written and verbal required. 
• Ability to work as a team member
• Partner effectively with others  
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