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Customer Service Associate with Swedish

Sofia, Bulgaria
Job ID: 45322

Description

Upgrade your talent by:

 

  • Issuing Returns Material Authorization (RMA’s) to customers in accordance with Ingram Micro and vendor policies
  • Coordinating customer refused product to ensure return to Ingram Micro stock with resolve to customer satisfaction;
  • Logging Invoice correction claims within the credit & rebill workflow management system;
  • Utilizing online tools to aid investigation and for process and work procedures
  • Utilizing Impulse vendor compliance tables systems within company policies & guidelines up to
    approved authority levels.
  • Investigating and approving customer claims up to approved authority levels.
  • Processing Customer Out of Terms Requests, verifying and making immediate decisions to issue RMAs
  • Interacting with other departments to resolve customer situations.
  • Communicating results to internal/external customers via verbal or electronic means.
  • Liaising with carriers to obtain Proof of Deliveries (POD) also assisting the freight department;

 You'll be a great fit, if you have:

  • Very good knowledge of written and spoken Swedish (B2-C1)
  • Excellent communication skills: written and verbal required in English and second foreign language at B1/B2 level
  • 1-2 years previous support/customer service experience and/or data entry is recommended
  • Ability to perform duties with accuracy and with a strong degree of urgency
  • Ability to multi-task and respond to rapid change
  • Ability to communicate with several levels of associates internally and externally in an accurate and professional manner
  • Personal computing or keyboarding and Basic knowledge of Excel required
Ingram Micro Commerce & Lifecycle Services
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