Associate Infrastructure Engineer - Monitoring Technology (SolarWinds, AppDynamics)
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Taguig City, Philippines
Job ID: 45205
Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Infrastructure Engineer – Monitoring Technology
Ingram Micro is seeking an Infrastructure Engineer – Monitoring Technology to support and maintain the operation of several Monitoring Solutions. The ideal candidate will be responsible in the day-to-day support activities to assist various Global Infrastructure Operations teams and business processes.
Specific Duties / Tasks (include, but not limited to):
- Provide support on incoming incident and service request tickets, including but not limited to:
- configuration of monitoring tools
- automation scripting and
- integration with other applications
- Perform preventive maintenance tasks and routine health check of the monitoring tools, and troubleshoot issues as necessary.
- Engage different support teams, such as Network, Server, and Storage teams, in establishing monitoring connectivity and tool access.
- Participate and contribute in project planning, design, implementation, and documentation involving the monitoring tools and integration with other applications.
- Provide assistance to the Integrated Operations Center (IOC) who is the primary internal customer, for any alert and event management-related concerns.
- Recommend new techniques and improvements to established team processes and procedures.
- A Bachelor’s Degree in Computer Science, IT or Engineering course.
- At least 2 years of experience in a similar capacity.
- Requires experience in managing enterprise monitoring solutions particularly SolarWinds and AppDynamics. Experience in other monitoring tools, a plus.
- Possess a good understanding of basic IT infrastructure concepts and how different components are monitored using different methods and protocols.
- Knowledge in basic administration of different server Operating Systems for Windows and Linux/Unix variants, as well as virtualization and storage concepts and technologies.
- Has some experience in scripting, particularly PowerShell, Bash or Python.
- Familiar with ITIL processes, primarily Incident Management, Request Fulfillment, and Change Management. ITILv3 foundation certification a plus.
- Must be self-motivated and capable of working with minimal supervision.
- Ability to work well within a virtual team environment.
- Strong interpersonal communication skills, and fluent business English in both verbal and written form
- Willing to work in two rotating shifts between US and APAC timezone
Disclaimer *The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time or as necessitated by business demands.