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Sr, Technical Services Engineer

Singapore, Singapore
Job ID: 43654

Description

Responsibilities

  • Able to provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software. These include firewalls, routers, switches, various network-monitoring tools, and virtual private networks (VPNs). On-perm or Cloud resources
  • Able to keep strong relationships with consultant, partner, and vendors to maintain upgrades, installations, and planning alongside exploration of new features and innovative solutions
  • Able to evaluate, test, and troubleshoot technologies when new technologies are onboard
  • Provide technical support for resolution of customer problems, incidents, issues, requests, and queries
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation and notification

Qualifications and Education Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) with 5 years of relevant experience
  • Holding any Professional Certification of Azure, AWS, GCloud etc is a plus point
  • Required/Prefer Skill(s): Palo Alto, Cisco ASA/Switches, Juniper, Citrix, CarbonBlack
  • Enterprise firewall experience – it is require to configure and manage enterprise firewalls and gateway devices
  • Communication skills – possess the ability to communicate network security issues to peers and management clearly and effectively
  • Adaptability – individual will work as a member of several teams, which requires flexibility and adaptability. In addition, he/she should be comfortable enough to be working in a matrixed IT environment
  • Problem-solving skills – it’s require of individual to solve problems. Security incidents can happen at any time and it’s expected that these engineers will research, escalate, and resolve issues effectively
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