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LATAM Data Security & Management Presales Engineer

Mexico City, Distrito Federal, Mexico
Job ID: 46543


Job description

Title: LATAM Data Security & Management Presales Engineer 

Brief description: Pre-Sales Engineer for Latin America in charge of promoting all Ingram Micro Data Security & Management solutions. 


  • Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
  • Intermediate or advanced English (desirable)
  • At least 2 years of experience working with Data Security and Management.
  • Excellent written and verbal communication skills.
  • Excellent listening skills and presentation skills.
  • Strong organizational and problem-solving aptitude.
  • Demonstration of critical thinking capabilities is a must.
  • Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
  • Basic level knowledge with multi-Cloud environments, such as AWS, Azure, GCP (desirable)
  • Understand virtualization infrastructure (Hypervisors, VMs, Containers)
  • Intermediate level with endpoint protection solutions for malware protection.
  • Intermediate level with DLP (Data Loss Prevention) solutions.
  • Knowledge of data compliance (For example GDPR)
  • Best practices of DRP, Data Security, and Data Protection solutions.
  • How optimizes storage solution.
  • Understand the KPIs and metrics related to Business Continuity.
  • Understand Data Visibility reports.
  • Knowledge in the implementation and development of architectures relates to data protection and disaster recovery plans with backup and high availability products.
  • Basic knowledge of security and networking concepts (desirable)
  • Basic knowledge about databases (desirable)
  • Some certifications related to data security, data protection, and management:
    • Veritas (desirable)
    • Veeam (desirable)
    • Quest (desirable)
    • Network Security + (desirable)
    • CCNA (desirable)


  • Analyze RFPs and determine the best solution, service, and architecture from the catalog available in Ingram Micro.
  • Create Build of Material (BOM) according to the customer's needs.
  • Answer technical doubts about the solutions assigned.
  • Develop and deliver webinars to partners and end customers.
  • Give technical training to partners and end customers.
  • Design laboratory scenarios for demos, PoC, and training.
  • Contribute with ideas and strategies for continuous improvement in Presales services.
  • Interact with manufacturers to support them in Pre-sales strategies.
  • Attend training and obtain the requested certifications.
  • Answer customer calls and/or emails on assigned product categories or lines within defined service level agreements. 
  • Provide excellent customer service while developing full solutions for customers. 
  • Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.
  • Actively demonstrates the importance of getting the sale related to the value created.
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