Ingram Micro
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Account Manager Cloud

Fortitude Valley, QLD, Australia
Job ID: 46187

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. 

We have an exciting opportunity to join the Ingram Micro Autodesk team on a 12 month maternity leave contract.


What we are looking for:

Ingram Micro is seeking a customer focused professional with at least 2 years of business-to-business account management experience. Prior experience in the Autodesk channel is not a mandatory requirement for the role. We are looking for someone that is willing to learn new vendor licensing programs/policies, and prides themselves on delivering positive customer experiences, working with an established Autodesk vendor team within Ingram Micro Cloud.

The successful candidate will be happy working in close knit team that values hard work and a customer first mindset, is familiar with CRM systems, MS Office applications, and comfortable proactively engaging and with communicating with customers via phone, email and online meetings.


Description:                    

Develops strong relationships with both un-authorized and authorized partners as a trusted advisor and subject matter expert for Autodesk at Ingram Micro. Creates and manages sales opportunities primarily for Focus Partners and Invest Partners, through pre-sales and post-sales support. 


Key Responsibilities 

Sales & Account Management

  • Partner Sales Support - provide daily sales support for all Autodesk quote and order queries – respond with 2 hours of query for 90% of cases.
  • Partner Sales Enablement - provide minimum of 3 x sales enablement sessions for partners per week.
  • Quote/Order Management - work closely with Ingram Manila Order Entry/Quote team to assist with questions that the team has on quotes and orders (daily).
  • Opportunity Management & Development - call and contact partners and follow up on large new and renewal opportunities, and work with licensing quotes team to ensure partners have required quotes, update opportunities in CRM and provide weekly reporting.
  • Renewal Pipeline - manage the renewal pipeline (with the assistance of Ingram Micro Manila team) to improve renewal rates (weekly). Monitor renewal report (weekly) and flag losses to team.
  • Attend weekly internal team meetings and fortnightly vendor meetings.

Vendor Engagement

  • Vendor Meetings - Attend fortnightly meetings with vendor and IM Autodesk Team. Attend ADSK operations circle back sessions (monthly).
  • Vendor QBRs - Attend quarterly business reviews with vendor and IM Autodesk team.
  • Vendor Training - attend vendor training programs, webinars, and briefings.


What we Offer:

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

  • Genuine Career Progression Opportunities
  • Training & Development
  • Work alongside leading Vendors and industry professionals
  • Competitive Remuneration Package
  • Staff Purchase Policy & Benefits Scheme
  • Paid Birthday Leave

At Ingram Micro we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

WE will make YOUR career adventure OUR journey!  Be #Unstoppable #AS21

If this sounds like something you want to be a part of click “Apply”.

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