DNA Professional Services - Digital Delivery Lead (Manager, Software Development)

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.

DNA Professional Services -  Digital Delivery Lead
(Manager, Software Development)

Thoughtful Manager to support the GBS strategy of enabling the Robotics Process Automation (RPA) initiatives and setup Automation COE to support the process teams in technology automation.

 This role will manage day to day activities and maintain relationships with global, and local teams in GBS. Role also demands a close collaboration with the BPI teams to drive business enablement strategy, process automation (RPA), process improvement, business architecture and IT strategy methods, responsible for developing strategies to assess all operational processes and create a methodology for process prioritization, standardization and optimization for the GBS organization.

The strategies should entail improvements through business strategy translation, operational innovations and technology solutions with the goal of improving operational efficiency, effectiveness, customer experience, & service delivery.

A key role of the position is focus on the automation strategy including design, development, enhancements, implementation and post go live support. This includes establishing RPA COE service delivery, and role development to meet the objectives of the organization with a goal of building self-sustainable team.

This role needs to establish a clear operating model to offer RPA as a service to the Non-GBS entities. The role will work closely with Ingram Micro IS to ensure technology and resource alignment.

What You Bring to the Role:

• Software Delivery Operational Excellence
• Innovation
• Customer-Focused
• Metrics & Measurement
• Team Management 

 The Ideal Candidate must have the qualifications:  

• Minimum of a 4 year degree
• Minimum 4 years Technical Experience in Software Development specific for Robotic Process Automation
• In depth knowledge of RPA tools (at least one) UiPath, Automation Anywhere, BluePrism, Newgen, Pega/OpenSpan etc.
• At least 5 RPA projects (end to end implementation, not just PoC) should be executed
• Must have established the COE for automation service delivery. Working experience in software architecture design and experience in Agile methodology
• 10+ years of progressive BPM management experience; 
• Preferred Six Sigma Certification (BB/MBB preferred) 

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.