Inside Sales Professional with Dutch | Maternity Cover

Description

• Pro-active calls with B2B customers from the IT industry
• Maintaining accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
• Raising awareness regarding trends in customer defection and work cross-functionally to resolve issues related to potential dissatisfaction
• Recognizing and routing proactive sales opportunities to management when applicable and/or entering opportunity details into available tools required by the business.
• Advising resellers of appropriate programs (IM or Vendor) applicable to their business needs. Advising and recommending on product options, add-ons and solutions best suited for customer and their end users.
• Managing relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partners

• Commercial knowledge and equivalent work experience
• Fluency in Dutch and English
• 1+ years of customer facing experience
• Advanced professional, effective telephone techniques and customer care
• Understanding of IT/distribution industry and selling services is an advantage
• A customer drove approach and good customer management skills
• Effective communication skills with several levels of associates