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Sales Operations Administrative - Swedish, English & Spanish

Barcelona, Spain
Job ID: 46529

Description

Job Description

 

 

Job Title:Sales Operations, Cloud

Division:Cloud

Reports to:Manager of our Cloud GTM Operations hub in Barcelona

 

General Summary:

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company that is growing absurdly fast and changing how business is done in the cloud. We are committed to helping our channel partners and professionals get access to an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry.

 

We’re inviting a customer obsessed individual who will take great pride in supporting our partner facing sales teams provide an exceptional experience to our customers. This role reports to the Manager of Cloud Operations in Barcelona, Spain

 

The Sales Operations, Cloud is responsible for proactively providing operational support to our cloud sales teams in assigned countries so they can increase their time spent on accelerating our partners growth even further by selling or integrating vendor offerings. She/he will take ownership on administrative tasks such as partner onboarding, billing reconciliation against actual consumption, application of credits for unused subscriptions, payment reminders, credit line availability tracking or partner/end-user vendor license key delivery.

 

Responsibilities:

  • Support sales teams in providing an outstanding service to customers
  • Develop strong relationships with assigned cloud sales teams and other internal departments
  • Efficient execution of daily administrative tasks related to customer onboarding & management
  • Process customer transactions and/or updating, correcting, or altering transactions as required
  • Proactive tracking and remediation of customer status interfacing with back-office teams
  • Evaluate and provide resolution for complex customer Billing inquiries
  • Ownership of customer queries in an efficient and professional manner to an early resolution
  • Escalate any issues in a timely manner to the Mgr. of Cloud GTM operations
  • Other duties and projects as assigned by manager

 

Qualification and experience:

  • Bachelor’s degree or relevant additional experience in related field
  • Experience in Software Licensing, Support, or Customer Service functions
  • Experience in data handling, analysis and in generating reports in Excel

 

Key Skills and attributes:

  • Fluency in English, Swedish language is a plus
  • Strong attention to detail
  • Effective time management and prioritizing skills
  • Ability to work both independently and as a team member
  • Ability to thrive in a fast-paced, multi-function, high-pressure environment

 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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