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Customer Service Representative

This job posting is no longer active.

Auckland, New Zealand
Job ID: 47015


Whereabouts: Albany, North Shore, Auckland

Contract Type: 14-month fixed-term contract

Interviews: Around 1-2 hours over a few weeks (In Person or MS Teams). Read more about our interview process here.

Reporting To: Suzi Wright, Customer Service & Supply Manager (Commerce & Lifecycle Services)

What Ingram Micro is all about

Ingram Micro touches 80% of the technology you use every day with our focus on Technology SolutionsCloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Commerce & Lifecycle Services (CLS) at Ingram Micro

Ingram Micro Commerce & Lifecycle Services provides supply chain solutions that go beyond connecting supply and demand.  We proudly serve customers across a broad spectrum of industries, from fast-growing brands to Global 2000 enterprises and are dedicated to facilitating their success, through our global warehousing network, world-class technology, strategic partnerships and decades of expertise in the logistics, mobility and ITAD industries.

Watch this video to learn about Ingram Micro Commerce & Lifecycle Services.

Your responsibilities

We are on the lookout for an enthusiastic and focused Customer Service Representative to join our hard working and successful CLS Spark business unit, supporting their retail channels. You are self-driven, go-getter and prepared to go the extra mile to exceed customer expectations.

  • Answering incoming calls in a professional manner
  • Receiving and processing orders, efficiently and accurately
  • Providing order status updates
  • Developing strong customer relationships
  • Identifying potential process improvements and business opportunities

What we are looking for in our Customer Service Representative

  • Positive attitude and team spirit
  • Fantastic customer service and prioritization skills
  • Excellent verbal and written communication skills
  • Great attention to detail, with the ability to multitask and problem solve
  • Good keyboard skills combined with knowledge and experience of Microsoft applications
  • Previous customer service and/or call centre experience is preferred but not essential.

Your progression

We will support you in your professional and personal development, by providing you with access to LinkedIn Learning and many high-quality training courses to increase your knowledge and expertise.

We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver seat.

What’s in it for you

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Finally, you will get the chance to become part of the world's leading Technology Solutions provider and a Great Place to Work certified organisation in ten countries across EMEA & APAC.

We believe in everyone

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We fundamentally believe talent is distributed to all of us in equal measure and we see our differences as a strength.

This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, national origin, marital, domestic or civil partnership status, sexual orientation, gender identity.

If you want to know more about Ingram Micro and open roles, take a glance at our Global Careers Page. You can always read more about what it’s like to work at Ingram Micro on our Glassdoor Page.

Ingram Micro Commerce & Lifecycle Services
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