Tech Trainer

Description

Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?  

CloudBlue, a newly formed business unit of Ingram Micro, is the only cloud commerce and fulfillment engines with a proven hyper-scale digital platform, and today powers the world’s largest service provider marketplaces, totaling more than 40 million seats globally. CloudBlue is the result of $500 million in investments, including the acquisitions of Odin, Ensim, and four others software companies. Our CloudBlue Commerce, Connect, and Go to Market platforms enables companies to rapidly increase their level of success in the cloud market by building, scaling and monetizing services. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. 

Ingram Micro is seeking an Internal Trainer, Education Services focused on activating the hyper-growth of our infinite ecosystem of SaaS and IaaS solutions. You are part educator & part designer with a passion for the cloud revolution, tasked with developing our customers and employees’ technical knowledge of our products via your approach to designing education for our team members to drive the successful development, management, and support of our platform solutions. You have a strong focus on Customer Experience. You are an expert and an effective communicator who can articulate, construct, and visualize complex content, simply and elegantly.  You’ll collaborate with the Product Management, Support, and Development teams to receive inputs on their teams’ needs.

Ingram Micro’s mission is to help businesses to fully realize the promise of technology. Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world. With almost $50 billion annual revenue in 50+ countries and 32,000+ associates worldwide, Ingram Micro’s global infrastructure and deep expertise in platform technology, cloud, and mobility enable our customers to operate efficiently and successfully in the digital economy. 

Position Summary: 

• Responsible for technical onboarding of internal technical staff and contractors 
• Deliver trainings on CloudBlue Commerce, CloudBlue Connect and underlying technologies. 
• Deliver product release sessions. 
• Participate in tech learning materials creation and review processes. 
• Collaborate with R&D and other departments to obtain information needed for trainings. 
• Schedule and follow-up training and certification activities .
• Share knowledge and help others to do that (using Tech Talks and other formats). 

What you bring to the role:  

• Deep understanding of CloudBlue Commerce and/or CloudBlue Connect 
• Ability to explain complex technical topics in simple language 
• Good English spoken and written skills. 
• Strong communication and presentation skills (or strong desire to improve them). 
• Ability to learn fast.
• Development, DevOps, Tech Support, Tech Trainer, or similar experience as a plus. 

What we offer: 

• Relocation to Barcelona within a year (or earlier).
• HQS Spain visa. 
• Relocation allowances. 
• Health insurance. 
• Certification exams 

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.