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SAP SD OTC - Principal, Information Technology-IND

Mumbai, MH, India
Job ID: 46991

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. 
Job Description:
  • 7+ yrs of SAP OTC experience with at least 2 full life cycle SAP implementation.
  • Working knowledge of GTS is a must with 2+ years of GTS experience with at least 1 full life cycle GTS implementation
  • Expert level experience in OTC Sales and Billing process
  • Proven ability and experience in interacting with business leads to define implementation strategies, business requirements and solution design related to OTC process
  • Ability to work directly with the business to define business requirements. Serve as billing point of contact for enhancements and Master Data.
  • Strong knowledge of OTC and GTS transactional processes. Ability to troubleshoot OTC and GTS transactional issues.
  • Team player capable of managing multiple priorities and meet closely-spaced, ambitious timelines
  • Excellent communication and lead level skills
  • Expert level Knowledge of SD is a must who can handle business requirements and conduct business workshops

BEHAVORIAL COMPETENCIES:

Communication

  • Expresses ideas, details, information, etc. clearly and concisely in oral and written form.
  • Listens attentively to others and helps them articulate their requests, concerns, or issues.
  • Communicates honestly and openly in a way that shows value and respect for others.
  • Tailors the content and medium of communication to the audience, and provides clear answers to questions. Provides others with sufficient information to complete tasks or projects.
  • Produces documents that are clear, concise and grammatically correct.
  • Comfortable in presenting various levels on information to highest levels of executive staff members
  • Solicits and readily accepts constructive feedback.
  • Presents feedback to others in a tactful manner.
  • Maintains composure when addressing an adversarial or hostile audience.
  • Addresses conflict directly, confidentially, and appropriately.
  • Accepts individual/team responsibilities and meet commitments. Takes responsibility for own performance and actions.
  • Can interact with executive level internal and external business and IS representatives adjusting the level of communication to the audience.

 

Decision Making

  • Researches and collects appropriate data points for effective decision making.
  • Readily makes recommendations using documentation, facts and subject matter expertise to support conclusions.
  • Considers the possible outcomes and corresponding consequences when taking risks.
  • Independently makes decisions against moderate to highly complex end-to-end solutions.
  • Can clearly translate and articulate solutions to business teams and in turn deliver IS solution requirements for highly complex processes.

 

Develops Innovative Practices and Works as a Team Member

  • Identifies new ways to improve work processes leveraging FICA and HANA
  • Recognizes when it is appropriate to challenge the status quo and when it is not.
  • Supports team decisions to implement changes, suggestions, improvements, and solutions.
  • Encourages and supports the exploration and application of best practices
  • Enthusiastically participates in cross-functional efforts.
  • Shares resources across teams to benefit the company’s goals.
  • Develops proactive working relationships across departmental/organizational boundaries.

 

Acts with Integrity & Respect

  • Prevents personal conflicts from interfering with his/her objectivity.
  • Consistently arrives on time for meetings and appointments.
  • Accepts responsibility for the results of his/her decisions and actions.
  • Behaves in a way that is consistent with Ingram Micro’s values.
  • Communicates important information without compromising confidentiality.
  • Encourages diverse perspectives when discussing issues.

 

Leadership Abilities

  • Effectively plans and communicates needs for resources to ensure goals are met.
  • Breaks down complex tasks into simpler steps that others can more easily follow.
  • Gives direct reports additional responsibility as they demonstrate competence.
  • Follows up to ensure that major implementation milestones are met.
  • Determines the appropriate amount of direct supervision necessary when assigning work.
  • Establishes clear roles, expectations, directions and priorities for team members and direct reports.
  • Helps others to resolve conflicting priorities.
  • Meets with associates regularly to discuss goals, expectations, and performance.
  • Gives both positive and constructive feedback.
  • Effectively addresses behavior that undermines teamwork.
  • Develops specific action plans to remedy subordinate performance deficiencies.
  • Empowers others with the authority necessary to accomplish their objectives.
  • Measures and tracks the quality of services and products.
  • Helps others understand the importance of a change, initiative, or program and visualize what it will look like when it is done.
  • Delegates an appropriate amount of work to direct reports.
  • Responds to customer concerns even when those concerns fall outside his/her area of responsibility.

 

MENTAL AND PHYSICAL DEMANDS:

  • Solves complex problems where development of new solutions, methods, and systems will result in a major impact on the department’s overall success.
  • Analyzes problems quickly and develops business solutions to complex problems.
  • Performs efficient and effective analysis and complete task level activities.
  • Analyzes current methods and procedures, recommends and implements improvements.
  • Daily sitting, focusing on and operating a personal computer or terminal keyboard for over 60 minutes at a time.
  • Communicates by telephone for up to 120 minutes at a time on a daily basis.
  • Writes using pen/pencil or personal computer keyboard for up to 120 minutes at a time on a daily basis.
  • Reads printed words and numbers in printed form and on computer/terminal monitor.
  • Ability to travel by car, train and/or air.

ENVIRONMENT:

May be required to work in an office environment, with or without air conditioning and fluorescent lighting. May also be required to spend time in a distribution center, without air conditioning. Some geographies may have remote office conditions of lower standards than the home country.

 

THIS IS NOT AN EXHAUSTIVE LIST OF DUTIES AND RESPONSIBILITIES

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