Ingram Micro
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Sr. Associate, Customer Support-USA

Miami, FL, United States
Job ID: 47184

Description

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.


Position Summary:
  • Takes initial customer emails/calls and answers general questions regarding company products and services
  • Refers Customers to appropriate resources including inbound sales, billing, technical support, etc.
  • Follows-up to customers’ inquiries regarding orders, shipment tracing, returned goods, etc.
  • May determine customer eligibility for technical support and transfers requests to technical support queues
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation
  • Documents customer concerns and forwards complaint trends to appropriate departments

 

What you bring to the role:

  • Excellent communication skills – you will be emailing and talking to our customers all the time
  • Bilingual English/Spanish Speaking required (Includes reading and writing)
  • High School diploma (or equivalent), Associates Degree preferred
  • Minimum of one year of previous customer service or administrative support experience
  • Passion for providing a high level of customer service
  • Collaboration and ability to successfully work in a team, specifically with our inside sales team- our office is a big family
  • Familiarity with MS Office tools required- Word, Excel and Outlook email. 

* Please be prepared to pass a criminal background check and drug test.

* This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions. 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

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