Ingram Micro
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Supv, Inside Sales-PHL

Taguig City, Philippines
Job ID: 47477

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:
  • Sells or renews the company’s products and/or services via telephone or electronic means to assigned territory, industry, or accounts.
  • May generate prospective customers through cold calling and may qualify and follow up with sales leads.
  • Focus on lead qualification and lead prospecting.
  • Sales can be made through multichannel, inbound and/or outbound sales activities.
  • Have technical knowledge of products, systems and services.
  • May be responsible for large, diverse, complex territories and/or products.
  • May overlay to the field sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared with the field.
  • Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
  • Has thorough knowledge of company products, systems and services.
  • May direct customers to website or other company resources for information.
  • May act as sole sales representative for assigned territory, industry, accounts, and/or products.
  • May establish and maintain relationships with channel partners.
  • Represents the company to the customer and the customer to the company in all sales-oriented activities.
  • Focuses on acquiring new customers and retaining and growing an existing installed base of customers.
  • Minimal business travel or work outside office required.
  • Support back end activities such as order processing, quotation generation, delivery follow up etc.
What you bring to the role:
  • Supervises support level employees.
  • Sets day-to-day operational objectives for the team.
  • Problems faced may be difficult but typically are not complex.
  • Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
  • Receives predetermined work assignments that are subject to moderate level of control and review.
  • Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
  • Sets day-to-day operational objectives for the team to ensure task completion.
  • Assignments are largely established in accordance with schedules and deliverables.
  • Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
  • Can make exceptions to some but not all processes and procedures.
  • Thorough knowledge of department processes.
  • Point person to resolve issues elevated by support personnel.
  • High School Diploma or equivalent experience required. Four year college degree not required but strongly preferred.
  • Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
Ingram Micro
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