Ingram Micro
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GRS Support Administrator

Norwich, NFK, United Kingdom
Job ID: 47836


Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: 


  • Enable smooth operational flow of product through the business internal repair system (GRS) while adhering to agreed stated process flows.


·       To respond to service requests raised through the company portal ticket system in a timely manner.

·       To identify and solve system process configuration issues.

·       To maintain system audit compliance and follow change control best practices.

·       Configure and maintain GRS, regarding new channel, product, repair process integration.

·       Be self-motivated in personal skill development to keep pace with business developments.

·       To work on a rotational shift pattern with your teammate to ensure cover over the working hours of the business operations including the ability to change working hours occasionally at short notice.


Ingram Micro Commerce & Lifecycle Services
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