LATAM - IBM Security Presales Engineer

Description

Job description

Title: LATAM - IBM Security Presales Engineer

Brief description: Pre-Sales Engineer for Latin America in charge of promoting all IBM Security solutions. 

Requirements:

• Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
• Excellent written and verbal communication skills.
• Excellent listening skills and presentation skills.
• Strong organizational and problem-solving aptitude.
• Demonstration of critical thinking capabilities is a must.
• Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
• Understand Identity Access Management solutions 
• Intermediate level with endpoint protection solutions for malware protection.
• Knowledge of security compliance (For example, GDPR, HIPPA, CCPA)
• How optimizes security solutions.
• Understand Risk Analysis.
• Basic knowledge of networking concepts 
• Basic knowledge about databases
• Knowledge about Linux
• Mandatory:
  • Intermediate or advanced English (desirable)
  • At least 3 years of experience working with advanced security solutions, such as SIEM, SOAR, UBA, XDR, Cloud Security, and Data Security.
  • Knowledge in the implementation and development of architectures relates to threat management and analytics.
  • Understand KPIs and metrics related to the security field (MTTD, MTTR, MTTC, KRI)
  • Best practices of SIEM, SOAR for SOC deployments.
• Desirable:
  • IBM Security Solution (Qradar, Security Access Manager, etc) 
  • Some other no vendor oriented certifications, such as Network Security+, CEH, CSSIP
  • Basic level knowledge with Public-Cloud environments, such as AWS, Azure, GCP

Activities: 

• Analyze RFPs and determine the best solution, service, and architecture from the IBM Security Solutions.
• Create Build of Material (BOM) according to the customer's needs.
• Answer technical doubts about the IBM Security solutions 
• Develop and deliver webinars to partners and end customers.
• Give specialized training to partners and end customers.
• Design laboratory scenarios for demos, PoC, and training.
• Contribute with ideas and strategies for continuous improvement of the IBM Security Presales services.
• Interact with manufacturers to support them in Pre-sales strategies.
• Attend training and obtain the requested certifications.
• Answer customer calls or emails on assigned product categories or lines within defined service level agreements. 
• Provide excellent customer service while developing complete solutions for customers. 
• Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.
• Actively demonstrates the importance of getting the sale related to the value created.