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LATAM - IBM Security Presales Engineer

Mexico City, Distrito Federal, Mexico
Job ID: 47818

Description

Job description

Title: LATAM - IBM Security Presales Engineer

Brief description: Pre-Sales Engineer for Latin America in charge of promoting all IBM Security solutions. 

Requirements:

  • Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
  • Excellent written and verbal communication skills.
  • Excellent listening skills and presentation skills.
  • Strong organizational and problem-solving aptitude.
  • Demonstration of critical thinking capabilities is a must.
  • Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
  • Understand Identity Access Management solutions 
  • Intermediate level with endpoint protection solutions for malware protection.
  • Knowledge of security compliance (For example, GDPR, HIPPA, CCPA)
  • How optimizes security solutions.
  • Understand Risk Analysis.
  • Basic knowledge of networking concepts 
  • Basic knowledge about databases
  • Knowledge about Linux
  • Mandatory:
    • Intermediate or advanced English (desirable)
    • At least 3 years of experience working with advanced security solutions, such as SIEM, SOAR, UBA, XDR, Cloud Security, and Data Security.
    • Knowledge in the implementation and development of architectures relates to threat management and analytics.
    • Understand KPIs and metrics related to the security field (MTTD, MTTR, MTTC, KRI)
    • Best practices of SIEM, SOAR for SOC deployments.
  • Desirable:
    • IBM Security Solution (Qradar, Security Access Manager, etc) 
    • Some other no vendor oriented certifications, such as Network Security+, CEH, CSSIP
    • Basic level knowledge with Public-Cloud environments, such as AWS, Azure, GCP

Activities

  • Analyze RFPs and determine the best solution, service, and architecture from the IBM Security Solutions.
  • Create Build of Material (BOM) according to the customer's needs.
  • Answer technical doubts about the IBM Security solutions 
  • Develop and deliver webinars to partners and end customers.
  • Give specialized training to partners and end customers.
  • Design laboratory scenarios for demos, PoC, and training.
  • Contribute with ideas and strategies for continuous improvement of the IBM Security Presales services.
  • Interact with manufacturers to support them in Pre-sales strategies.
  • Attend training and obtain the requested certifications.
  • Answer customer calls or emails on assigned product categories or lines within defined service level agreements. 
  • Provide excellent customer service while developing complete solutions for customers. 
  • Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.
  • Actively demonstrates the importance of getting the sale related to the value created.
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