Scottsdale, AZ, United States
Job ID: 47944
Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.
Ingram Micro Cloud is the world’s #1 source for cloud solutions. Global cloud consumers and providers count on Ingram Micro Cloud to buy and sell leading technology and services—in one place. As a business unit of Ingram Micro, Ingram Micro Cloud powers the world’s largest cloud marketplace. We’re committed to helping our partners accelerate their digital business success—by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from tech innovators, and go-to-market support and resources to speed adoption and growth. With proven expertise in SaaS, IaaS, IoT, security and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.
Manager, Customer Support
Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
In this role you will manage a team that is accountable for overall partner experience by providing assistances to our resellers on their Billing, Order placement, and Technical inquires.
Your team will take service requests by phone calls, emails, and chat-instant messages. You will be required to leverage your technical expertise and passion for outstanding customer service to assist and enable your direct reports to answer questions and or troubleshoot technical issues to find solutions
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
Please be prepared to pass a criminal background check and drug test.
Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.