Ingram Micro
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Sales Support Representative - LATAM Export

This job posting is no longer active.

Miami, FL, United States
Job ID: 47463

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Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012

We are looking for ambitious and talented individuals, eager to be in an environment that will offer growth and career development for our Support Representative. In this role you will provide support to our sales team & customers by providing excellent customer service, ensuring orders are entered properly, conducting administrative tasks related to sales efforts and essentially keep the wheels turning for our sales operations. Bilingual English/Spanish Speaking is required.

 

 Your role:

  • Process customer transactions
  • Perform transactional functions and order entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.)
  • Review and verify the accuracy of the request and transaction, and complete the transaction accordingly
  • Maintain records associated with the transaction and prepare related reports as needed
  • Handle customer inquiries and resolve basic support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
  • Coordinate and/or assist with inquiries regarding order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions.

What you bring to the role:

  • Excellent communication skills – you will be emailing and talking to our customers all the time
  • Bilingual English/Spanish Speaking required
  • High School diploma (or equivalent), Bachelor's Degree preferred
  • Minimum of one year of previous customer service or administrative support experience
  • Passion for providing a high level of customer service
  • Collaboration and ability to successfully work in a team, specifically with our inside sales team- our office is a big family
  • Familiarity with MS Office tools required- Word, Excel and Outlook email

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

Ingram Micro
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