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Manager, Customer Success - Ingram Micro Cloud

Williamsville, NY, United States
Job ID: 47942



Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.

Ingram Micro Cloud is the world’s #1 source for cloud solutions. Global cloud consumers and providers count on Ingram Micro Cloud to buy and sell leading technology and services—in one place. As a business unit of Ingram Micro, Ingram Micro Cloud powers the world’s largest cloud marketplace. We’re committed to helping our partners accelerate their digital business success—by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from tech innovators, and go-to-market support and resources to speed adoption and growth. With proven expertise in SaaS, IaaS, IoT, security and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.

Manager, Customer Success

We are hiring a Manager – Customer Success, that has her/his mind focused on recurring revenue generation, revenue retention, positive customer experience and the building of a long-term relationship with target customers.

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 500 company, and we’re inviting a Senior Leader who is ready to make an impact, to deliver and collaborate in the development of strategic accounts in the territory with a stellar team of Customer Success Account Representatives. This role reports to the Director of Customer Success.


  • Build and manage a high performing customer success team to execute the strategy and reach the targets for sales and retention.
  • Collaborate and work with other Ingram Micro (local & global) teams.
  • Deliver sales results and build a long-term business portfolio with Key Vendors from many industries.
  • Build business plans for key vendors like Microsoft, Google, AWS and more.
  • Lead a team of account representatives responsible for securing and retaining existing revenue.
  • Lead a team of account representatives responsible to identify opportunities for growth.
  • Monitor and engage with customers as needed to ensure the best possible customer experience
  • Enable the account representatives to manage the client relationships at the tactical and execution level
  • Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
  • Engage with solution engineers, finance, and other Ingram Micro Cloud resources to execute new opportunities and program enhancements
  • Focus is the overall customer experience, being the customer advocate by driving solutions within Ingram Micro Cloud team.
  • Lead a team of experts in Customer Success that can teach Customer Success to our Partners.

  • Minimum of 5 years’ experience in sales /account management, consulting, or customer success.
  • Proven personal track record of sales performance.
  • Experience in managing multiple accounts within a territory, to aggressively grow revenue and customer base.
  • Experience managing expansive account/ customer territory at scale.
  • Strong experience managing multi-tiered customer and service provider relationships.
  • Strategic account planning experience and history of proactive creation and ongoing management of detailed account plans.
  • Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
  • Willingness and ability to travel up to 30% of the time.
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
  • Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
  • Must be energetic, bold and ambitious with the ability to motivate and empower a sales team to execute on Ingram Micro Cloud strategic objectives.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a criminal background check and drug test.

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro Cloud

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