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LATAM - Sr. Technical Consultant

Mexico City, Distrito Federal, Mexico
Job ID: 48185

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Description

Job description

Title: LATAM - Senior Tehcnical Consultant

Brief description: Pre-Sales Engineer for the Advanced Security Solutions, being the technical leader of the Post-sales team,  and assisting as a consultant with RFP requests.

Requirements:

  • Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
  • Excellent written and verbal communication skills.
  • Excellent listening skills and presentation skills.
  • Strong organizational and problem-solving aptitude.
  • Demonstration of critical thinking capabilities is a must.
  • Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
  • Understand about security concepts (endpoint protection, SASE, Antivirus, Malware, DLP)
  • Intermediate level with endpoint protection solutions for malware protection.
  • Knowledge of security compliance (For example, GDPR, HIPPA, CCPA)
  • How optimizes network and security infrastructure.
  • knowledge about Microsoft services, such as Active Directory, DNS, Domain-Controllers, IIS, and so on.
  • Middle knowledge of networking concepts 
  • Basic knowledge about databases
  • Basic skills with Linux
  • Mandatory:
    • Intermediate or advanced English (desirable)
    • At least 2 years of experience working with advanced security solutions, such as SIEM, SOAR, XDR, Cloud Security, and Data Security.
    • Solid knowledge about IT services (DNS, DHCP, Proxy, NAT, SSH, SSL, VPNs, DLP, Active Directory, Webserver, FTP, PKI infrastructure)
    • Networking knowledge, such as dynamic routing protocol, IP addressing, switches L3, and load-balancer.
  • Desirable:
    • Some other no vendor oriented certifications, such as Network Security+, CCNA
    • Basic level knowledge with Public-Cloud environments, such as AWS, Azure, GCP
    • Teaching Experience to give training to our clients

Activities

  • Analyze RFPs and determine the best solution, service, and architecture for Security and Infrastructure Solutions.
  • Create Build of Material (BOM) according to the customer's needs. Only for Advanced Security Solutions.
  • Answer technical doubts from our clients.
  • Develop and deliver webinars to partners and end customers.
  • Give specialized training to partners and end customers.
  • Design laboratory scenarios for demos, PoC, and training.
  • Contribute with ideas and strategies for continuous improvement of the Pre-Sales and Post-Sales services.
  • Interact with manufacturers to support them in Pre-sales and Post-Sales strategies.
  • Attend training and obtain the requested certifications.
  • Answer customer calls or emails on assigned product categories or lines within defined service level agreements. 
  • Provide excellent customer service while developing complete solutions for customers. 
  • Help lead the Post-Sales team.
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