Jr. Technical Service Desk Analyst with English
This job posting is no longer active.
Sofia, Bulgaria
Job ID: 48319
Description
Upgrade your talent by:- Acting as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
- Performing initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly if unable to resolve
- Utilising all available methods to resolve incidents (phone, email, chat, remote control/assist software)
- Adhering to response and escalation SLA’s
- Must be able to work in a 12 x 5 support environment and interact with customers from various countries
- Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
- Taking ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
You'll be a great fit, if you have:- University degree and/or training requires such as degrees, courses or study, certifications
- 2 years previous IT Service Desk and/or Call Center experience preferable but not essential
- Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 и Office 365
- Experience with using and troubleshooting Outlook 2013/2016/O365 within a network environment
- Good knowledge of English language
As we value our employees, we offer:
- Competitive salary & Bonus system
- Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
- Well-being Program & Multisport card
- Food vouchers & Transport Allowance
- Referral and baby bonus
- Paid holiday days increasing in time
- Career growth and development – internal and external trainings, language courses
- Free access to LinkedIn Learning Platform
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