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Platform Success Manager

Williamsville, NY, United States
Job ID: 48260

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Description

Ingram Micro Cloud is a “startup like” business arm of the larger Ingram Micro – and we’re growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs, and relationships with the biggest players in the cloud industry. Today, we deliver the world’s broadest, fully automated marketplace of cloud services. We have a proven track record of success and expertise in SaaS, IaaS, UCaaS, IoT, and Cybersecurity, and a large footprint in the channel that allows our partners to grow faster than any others. Currently, Ingram Micro is the world’s largest technology distributor, with operations in 59 countries and more than 35,000 associates. We continue to strategically expand our global reach with over 40 acquisitions since 2012 – and we’re just getting started.

This is where you come in! 

As a Platform Success Manager, you will be part of a team with full visibility to sales activities, customer support cases and our Partner’s experience on the Cloud Marketplace.  You will utilize a variety of technical resources to help them better leverage the Cloud Marketplace.  When you see an opportunity for a Partner be more successful, you will jump online and provide them the resources that will help. You will also use your position to influence improvements to the Cloud Marketplace and advise the sales teams on opportunities for growth.

 Responsibilities:

  • Drive retention and growth among our customers by understanding their business processes and helping them succeed
  • Once trained, act as a member of a team of subject matter experts on the Cloud Marketplace and be a resource for our reseller partners.
  • You will utilize a variety of electronic communications vehicles such as chat, email, CRM/PRM, and social media to deliver how-to content to help partners maximize their use of Ingram Micro resources
  • Access a vast library of content to aid partners with onboarding, case escalations and billing questions
  • Communicate status reports in a timely fashion to resolve issues and celebrate successes.
  • Help Partners identify the tactics and actions to make them more successful in leveraging the Ingram Micro Cloud Marketplace.
  • Take a leadership role across the Ingram Micro Cloud sales, support and product development teams to ensure everyone understands and resolves issues when they arise.
  • Represent the voice of the customer to provide input into every core product, marketing and sales process

 Requirements:

  • 5+ years of professional business experience. 
  • 2+ years’ experience in B2B customer service, chat, or sales, preferably in technology.
  • Demonstrated excellent verbal and written communication skills.
  • Ability to enlist the support of others and gain commitments to actions and timelines.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Why Ingram Micro?

  • Competitive tech industry salaries
  • Medical, Dental, Vision
  • 401K Matching
  • Vacation + Sick Days
  • Work Life Balance
  • Paid Parental Leave
  • Continuing Education Reimbursement
  • Bonus Opportunities
  • Benefits start on day one
  • Swag from the coolest vendors in Tech
  • Mentorship & Career Growth Opportunities

Please be prepared to pass a drug test and background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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