Ingram Micro
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Customer Service Specialist (Entry-Level)

Jeffersonville, IN, United States
Job ID: 48219

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Description

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.

INGRAM MICRO OVERVIEW:

  • Ingram Micro does $49 Billion in revenue
  • We ship 1.5 billion units per year
  • We have 189 logistics centers and service centers worldwide
  • Operations in 59 countries with 35,000 associates covering 6 continents
  • 250,000 IT solution provider customers
  • 2,000 manufacturer partners
  • 1 out of 2 mobile devices are distributed in our warehouse

>>> This is a Full-Time, Direct Hire, Hourly position - includes opportunity for Overtime + BONUS + PTO/Sick Days & our Benefits that start Day 1! <<<

Job Responsibilities:

  • Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance.
  • Identify, prioritize, and communicate functional and technical requirements of the client service portfolio to the appropriate cross-functional organizations in order to ensure delivery against all customer SLA’s.
  • Manage moderately to highly complex service solution delivery and program management
  • Lead the implementation and execution of proposed/new solutions for key customer projects.
  • Work with account leadership on business transformation projects to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance.

Basic Qualifications:

  • High School Degree Required
  • 2-3 years of sales or account management experience
  • Data mining and manipulation
  • Experience with MS Office Suite and the ability to learn new software quickly
  • Strong customer relationship skills
  • Proven track record of delivering results
  • Outgoing and a self-starter with strong organizational skills
  • Excellent verbal and written communication skills
  • A team player that must be flexible, enthusiastic and possess an energetic personality

Preferred Qualifications:

  • Bachelor's degree
  • Ability to deal with ambiguity, to dives deep independently on broad scope issues
  • 3-5 years of sales or account management experience
  • Demonstrated ability to work in a cross-functional environment
  • Demonstrated ability to organize, plan, prioritize, and meet deadlines through process improvements and communication practices
  • Industry experience

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

BENEFITS OF WORKING FOR INGRAM MICRO

  • Gym onsite
  • Cellphone stipend
  • Medical insurance available immediately upon hire, with no waiting period
  • 401K is vested immediately
  • Casual work attire, jeans allowed
  • Tuition Reimbursement
  • Career Development
  • A Company Culture rich in our Vision and Values
  • Open Door Policy
  • Company Observed Holidays
  • Discount Programs that include wellness, technology, retail, and more!

Please be prepared to pass a drug test and background check that includes verification of vaccination status. 

 

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions. 

 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.   

 

Ingram Micro Commerce & Lifecycle Services
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