Customer Success Manager
Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, CyberSecurity, XaaS, IaaS technologies, and more.
We are hiring a Customer Success Manager to lead the relationship with our Top 200 partners in India. This individual will have her/his mind focused on revenue and customer retention. superior customer experience, recurring revenue generation and the building of a long-term relationships with senior executives from our top customers. The CST team includes individuals in the following functions: Customer Success, Platform Success and Modern Support. These individuals will report to the Manager – Customer Success.
Ingram Micro Cloud is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of our pioneering customer success strategy. This role reports to Head – Customer Success.
Your role and responsibilities:
Your skills and qualifications:
Join us in our continuous quest to grow a diverse and extraordinarily innovative team!
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Are you as passionate about maximizing value for your customers as you are about providing them with exceptional experience?
Are you well familiar with Cloud Sales & Customer Success?
“Ingram Micro Cloud” thrives on the success of its customers, and we're looking for a strategic, growth-focused, and results-driven “Customer Success Manager” to engage, retain, and enable our top revenue generating customers in the region.
As a Customer Success Manager, you are primary point of contact for our top customers in the region, responsible to improve metrics such as Net Dollar Retention (NDR), platform adoption and NPS/CSAT.
If you just thought to yourself- Yes, this sounds like me! - then, “Ingram Micro Cloud” is just the place for you
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