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Associate Solution Architect (Palo Alto)

Greer, SC, United States
Job ID: 47807



Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates. Cloud Harmonics Solution Services is an Ingram Micro company.

The Associate Solution Architect (pre-sales/sales engineering) is a professional individual contributor that works independently with limited supervision and knowledgeable in their chosen discipline (networking, infrastructure, wireless, authentication, security). 

The incumbent will provide exceptional training and assist with design and implementation support to the lab environment as well as solution services being offered to clients and partners of Cloud Harmonics.`

About the Team:

Our department, Solution Services, handles all of the presales, professional services, support and training for Cloud harmonics.

About the Role:

60% Pre-sales / Sales Engineering Provides vendor solutions to customer inquiries targeting specific technology requirements.  2+ years of Pre-Sales experience

15% Professional Services Provide design and implementation support to clients and customers of Cloud Harmonics. Be available for remote and/or onsite work where required to best suit the needs of the Company.

15% Training Delivery of exceptional training on a weekly basis. Effectively communicates product/vendor capabilities. Tests and maintains existing lab environment.

10% Courseware & Lab Environment Development Takes complex ideas and transcribes them into a clear, concise message to support the customer’s product understanding. Builds lab environments to support courseware development and enhance the customer’s experience.  


  • Minimum 2 years customer facing support experience
  • Minimum of 2 years functional experience in network security and firewall
  • PCNSA and PCNSE - preferred but not required


Please be prepared to pass a criminal background check and drug test.
This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.
Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

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