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Junior Support Specialist - Partner Connectivity Group

Sofia, Bulgaria
Job ID: 48684



Why Ingram Micro?

The Promise of Technology Starts with Our People

It is truly all about the people at Ingram Micro. We work as one team in delivering outstanding value for our vendor and customer partners. But that promise would go unfulfilled without our people and their unique contribution. 
Ingram Micro attracts and hires exceptional people who are creative, innovative, flexible, bright, adaptable and team oriented. We enjoy a working environment where all are encouraged to contribute new ideas. All of this is what makes us one of the best choices, whether you're launching or growing your career.

At Ingram Micro, you will build your capabilities to new heights that will be rewarding personally and professionally.

Key responsibilities: 

  • Point of contact for European Partners
  • Technical / Business translation
  • Management of outage / scheduled maintenance notifications
  • 1st line support – answer ‘simple’ questions.
  • Single point of contact for issues touching multiple support teams
  • Creation / configuration of Price and Availability files
  • Partner enablement / configuration
  • Management of certificate updates, preparation of test systems, ownership of end to end resolution
  • Proactive communication
  • Consolidation of duplicated issues
  • Ensure incidents are correctly allocated to the right support group

Skills and Qualifications:

  • Completed Education – Bachelor
  • High interest and knowledge in technical solution in Partner connectivity (EDI/XML/FTP/ Web)
  • IT literacy
  • Relevant experience in working with EDI / XML / FTP / MS Office suite of products;
  • Excellent English - written and oral


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