Manager, Cloud Technical Services - SaaS

Description

Ingram Micro Cloud is #hiringnow for a Manager, Cloud Technical Services for our SaaS Specialist Team (SST)!

Our Technical Services team offers reseller enablement and pre-sales engineering support in a number of critical cloud practice areas including CyberSecurity, Business Applications, Unified Communications, and Collaboration solutions from vendors such as Microsoft, Google, 8x8, RingCentral, Acronis, Adobe, AvePoint, and many others.  We firmly believe that our technical services strategy is a game changer in the IT channel.  We understand that managing technical competencies and hiring and developing technical consultants is a major challenge for our partners.  Ingram Micro has chosen to invest in this area knowing that we can deliver a better experience than any of our competitors. 

The Manager, Cloud Technical Services is a leadership role that focuses on hiring, developing, and supporting two different teams:

• Technology Consultants work with a reseller's senior leadership team to execute a practice development plan including product selection, resource planning, training, and management processes.
• Pre-sales Engineers work with a reseller's sales and technical teams to scope, propose, and win new end-customers.

These teams are heavily focused on getting skilled up and certified to assist our sales and customer success teams in their mission to recruit more resellers, develop and nurture our current resellers, and help them grow at a faster pace than the market.  We need a solid leader who is experienced at people management and has successfully delivered technology solutions over the course of their career that lead to positive business outcomes for their customers. If you have a successful track record helping organizations navigate their journey to cloud-based platforms, this is a great opportunity to work for a well- respected global Fortune 100 organization and excel at what you love doing.

Responsibilities:

• Hire, develop, manage, and coach technical sales resources to support our sales teams and their engagement with our IT resellers
• Successfully navigate a cross-functional organization to foster relationships across many different sales teams
• Willingness to achieve and maintain technical certifications as required
• Ensure all technical sales resources are in compliance with various technical certifications
• Articulate the Ingram Micro Cloud value proposition to leaders and decision makers at reseller organizations
• Achieve a comprehensive understanding of Ingram Micro’s Cloud Marketplace technology platform, and deliver presentations on the platform’s automation benefits to resellers
• Understand revenue and profit goals of our resellers and communicate how a partnership with Ingram Micro will assist in achievement of those objectives
• Gain knowledge of Ingram Micro’s leading technology vendors such as Microsoft, Google, RingCentral, 8x8, Dropbox, DocuSign, Sophos, Trend Micro, Cisco, AvePoint, Adobe, Acronis, and others
• Host group meetings and presentations with Ingram Micro teams and reseller executives
• Collaborate with other internal sales and vendor solutions teams to align efforts on sales campaigns
• Achieve all targets and KPIs

Job Qualifications, Skills, Experience:

• Demonstrated understanding of the IT industry, the cloud landscape, distribution, and Ingram Micro’s role in each
• Proven track record in successfully supporting technology sales teams
• Extensive experience working in a fast-paced environment with competing priorities and pending deadlines
• Understanding of the technical certification process
• Foundational knowledge of Microsoft Modern Work and Google Workspace

Requirements:

• University degree or college diploma
• Minimum of 3 years experience in a people management role
• Excellent written, verbal, and visual communications skills
• Excellent knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
• Commitment to gain and maintain technical certifications as required
• Willingness to travel up to 20% of the time across the U.S.

Are you ready to take your career to the next level?  Let’s hear from you.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Why Ingram Micro?

• Competitive industry compensation
• Medical, Dental, Vision
• 401K Matching
• Vacation + Sick Days
• Work Life Balance
• Paid Parental Leave
• Continuing Education Reimbursement
• Bonus Opportunities
• Benefits start on day one
• Swag from the coolest vendors in Tech
• Mentorship & Career Growth Opportunities

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro Cloud is a “startup like” business arm of the larger Ingram Micro – and we’re growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone.  Our end-to-end commerce platform powered by CloudBlue facilitates and manages the cloud’s complex digital value chain, connecting partners with innovative solutions that help them compete and scale in the as-the-service economy.  With unmatched global reach, easy access to automated go-to-market and integration tools, deep technical expertise and a curated selection of scalable SaaS and IaaS solutions, Ingram Micro Cloud helps vendors, resellers and managed service providers by offering More as a Service.  With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. We continue to strategically expand our global reach with over 40 acquisitions since 2012 – and we’re just getting started.

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