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Systems Engineer

Chester, United Kingdom
Job ID: 48190

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Description

Job Title: Systems Engineer

Role Summary:

The Systems Engineer role is the first step to becoming more involved with the wider project lifecycle within the Professional Services division at Comms-care. The role looks to build upon the familiar maintenance and project installation skills of the Field Engineer by exposing them to larger project-based opportunities that involve an increasing level of complexity. The Systems Engineer will be expected to assist with the success of projects by acting as project lead. The Systems Engineer works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting a variety and hardware and software for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional technical skills as additional training will be provided with a view that they will be able to quickly progress to the role of Senior Systems Engineer

The Company:

Comms-care is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Security, Servers, Desktops, Voice & Unified Communications, Datacentre and Wireless.

Responsibilities:

  • On-site support of customer faults
  • Site visits to assess and swap non-functional equipment
  • Build an understanding of current and future technologies, products and strategies
  • Assist with customer add, move and change requirements
  • Build technical leadership skills by taking on project lead roles within the Project Management department
  • Work with project coordinators and project lead engineers to maximise project success
  • Build a solid skills foundation in chosen subject matter
  • Build and enhance relationships with peers

Role Requirements

  • Knowledge of the following would be advantageous:
    • Cisco, Draytek, Zyxel, Netgear routers
    • Cisco, 3Com and HP switches
    • 1st/ 2nd line hardware and Microsoft desktop and server support
  • Desired Certifications
    • Cisco CCNA/CCNP
    • Microsoft MCP
    • CompTIA A+, Network +

Fundamental to this role:

  • Extremely well organised with good communication skills and excellent spoken/ written English.
  • Experience providing network and PC/ Server field engineering services to high profile customers
  • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
  • Applies knowledge and skills through handling problems beyond own area of expertise.
Comms-care
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