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Sales Manager (People Leader)

Williamsville, NY, United States
Job ID: 48898



Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become one of the largest technology distributor with operations in 59 countries and more than 35,000 associates.

We offer a hybrid work environment - the employee can work from home up to 3 days per week.

Position Summary:

The Sales Manager is a people leader and will be responsible for the growth and development of our Sales team, supporting our US Global Partners. This role will help guide the team to drive overall growth, efficiency, and an exceptional experience for our aligned global partners.

The Manager will ensure the team has a progressive overall engagement plan established, that meaningful KPIs are identified and met, and that they fully utilize all critical systems and processes effectively (IM360, Sales Gym, etc).

This role will be required to establish and manage a clear and intentional path for ongoing skill development, and consistent formal and informal coaching. The Manager will foster a productive mutual relationship with other critical partner teams within the business, such as Credit, Customer Service, Operations, our BU’s, and the greater GPE Global teams. This role will also serve as a point of escalation for issues and facilitator of opportunities within the base, requiring a firm competency in listening, assessing, and solution planning.

Job Qualifications:

  • Effective display of Leadership, coaching and development capabilities
  • Demonstrative experience in driving a positive CX
  • Experience in managing customer escalations, and issue resolution
  • Superior analytical skills, with demonstrated ability to dive in and quickly understand root cause and identify scalable solutions
  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
  • Ability to manage multiple, competing priorities simultaneously
  • Extreme attention to detail and willingness to roll up your sleeves
  • Ability to thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel
  • Direct customer account management experience
  • Experience in leading teams and people
  • Experience in target setting, coaching, development
  • Experience in managing quota and successful achievement of sales targets
  • Preferred experience in utilizing Ingram Micro systems (Impulse, IM360, etc)

Education Requirement:

  • Bachelor’s degree required


* Please be prepared to pass a criminal background check and drug test. 

* This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties. 

Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions. 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 












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