Field-based Systems Engineer

Description

Job Description

Field-based Systems Engineer

In this field-based role, you would work as part of our wider technical services team providing technical support skills to customers both on-site and remotely.

At Comms-care we pride ourselves on delivering outstanding service to our customers. This role will give you an opportunity to develop existing skills working on a variety of projects and break-fix calls. You will receive initial training and on-going development.

Salary: Competitive + Benefits

Plus package including: Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL

Location: Field Based – Edinburgh Glasgow area

On a day-to-day basis, you will focus on installing and supporting network devices, PCs and Servers for our customers. Additional tasks include remote and on-site troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project-based installs. There will also be an On-Call requirement of no more than 1 week in 5.

Responsibilities:

Implementation

Pre-staging of router and switch installations according to documentation

Installation and support of varied desktop and server estate

Installation of network equipment at varied customer locations UK wide

Project based site survey and documentation

Post-Sales support

Assist with customer add, move and change requirements

On-site support of customer faults

Site visits to assess and swap non-functional equipment

Knowledge of the following would be advantageous:

Cisco, Draytek, Zyxel, Netgear routers

Cisco, 3Com and HP switches

1st/ 2nd line PC hardware and Microsoft desktop and server support

 To be successful in this role previous office or field-based networking experience is advantageous. Knowledge of networking is essential and ideally you will have CCNA or be working towards this certification or equivalent level of experience/ knowledge.

Alternatively Microsoft MCP/MCSA or CompTIA  A+, Network + would be an advantage to any application.

Fundamental to this role:

Extremely well organised with good communication skills and excellent spoken/ written English.

Experience providing network/PC field engineering services to high profile customers

A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations

Applies knowledge and skills through handling problems beyond own area of expertise

Full UK Driving Licence & Willingness to travel across the UK

Comms-care benefits:

Company Car & fuel card, mobile phone & laptop

23 Days annual leave + 8 bank holidays

Additional day off for your birthday!

On-call allowance (1 in 5) and overtime

Grading structure & career progression

Provision of training and support towards Cisco & Microsoft certifications such as CCNA & MCSE

Company Benefits package including: Pension, Health Care, Life Insurance, Childcare vouchers and various discounts

Make an application to join the team

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base and benefits package.