Ingram Micro
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Platform Success Representative

This job posting is no longer active.

Sunshine Coast, Australia
Job ID: 48019

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Description

About Us:

Ingram Micro Cloud is an agile business that is growing fast. Ingram powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, PaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. 

We are hiring two (2) Platform Success Representatives, to support our Australian Partners. With a customer centric mindset to ensuring our reseller partners are able to fully consume all the functionality, features and benefits of the various platform offerings Ingram Micro Cloud provides. You will maintain a pulse on our customer base and provide instant support via a “concierge-like” experience to keep them successful and delighted with their business on the Ingram Micro Cloud Marketplace.  

This position will be in the Sunshine Coast area.

As a Platform Success Representative, you will be part of a successful team who uses a range of technical resources to help partners better leverage the Cloud Marketplace. When you see an opportunity for a Partner be more successful, you will proactively engage to provide them the resources that will help.  

Ingram Micro Cloud is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of Customer Success Digital. 

Key responsibilities:

  • Drive a seamless and supportive experience to partners as they join ingram and begin using cloud marketplace.  
  • Codevelop and execute a proactive engagement strategy to increase the adoption and integration of key platform functionalities and vendor specific programs.
  • Ensure customers receive the appropriate platform solution and best customer experience possible.
  • Act as the Ingram Cloud initial point of contact for new enquiries for a territory of aligned accounts. 
  • Ensure partners are regularly engaged, updated, upskilled on new Ingram offerings and encourage a ‘never lose a customer’ approach. 
  • Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer platform 
  • Promote our own platform offerings, such as Ingram Micro Cloud Marketplace, Marketplace-as-a-Service, Go-To-Market-Hub, Cloud Blue and more.  
  • Work closely with customer success, support, and sales resources to deliver an exceptional customer experience.
  • Develop and share best practices among team members to continuously improve customer experience and increase Technology adoption

What you'll bring:
  • Minimum of 1-2 years’ experience in customer success, technical account management, customer experience, supporter project management. 
  • Technical acumen and proven customer engagement experience.
  • Experience managing multi-tiered customer and service provider relationships.
  • Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
  • Ability to enlist the support of others and gain commitments to actions and timelines. 
  • Previous experience working on SaaS, PaaS, IaaS or general Cloud technology is a plus. 
  • Must be energetic, bold and ambitious to execute on Ingram Micro Cloud strategic objectives.

What's on offer

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

  • Genuine Career Progression Opportunities
  • Ongoing Training & Development
  • Work alongside leading Vendors and industry professionals
  • Competitive Remuneration Package
  • Staff Purchase Policy & Benefits Scheme
  • Paid Birthday Leave

ONLY applicants with current Australian Work Rights and onshore will be considered. Due to COVID 19 only applicants that are shortlisted will be contacted.

We believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

WE will make YOUR career adventure OUR journey! #A21

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

 If this sounds like something you want to be a part of click "Apply".

Ingram Micro Cloud
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