Ingram Micro
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Cloud Customer Success - Onboarding Representative

This job posting is no longer active.

Miami, FL, United States
Job ID: 49180

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Description

Customer Success- Onboarding Representative 

Ingram Micro Cloud is a “startup like” business arm of the larger Ingram Micro – and we’re growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone.  Our end-to-end commerce platform powered by CloudBlue facilitates and manages the cloud’s complex digital value chain, connecting partners with innovative solutions that help them compete and scale in the as-the-service economy.  With unmatched global reach, easy access to automated go-to-market and integration tools, deep technical expertise and a curated selection of scalable SaaS and IaaS solutions, Ingram Micro Cloud helps vendors, resellers and managed service providers by offering More as a Service.  With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. We continue to strategically expand our global reach with over 40 acquisitions since 2012 – and we’re just getting started.


 Your role and responsibilities: 

  • Serve as the technology expert for our own platform offerings, such as Ingram Micro Cloud Marketplace, Marketplace-as-a-Service, Go-To-Market-Hub and more.  
  • Engage directly with new customer accounts to train, educate and enable users to fully leverage our platform’s capabilities. 
  • Collaborate with sales in providing a seamless onboarding experience for newly acquired partners  
  • Execute and enhance a learning curriculum that can be leveraged by a variety of different user personas  
  • Serve as platform subject matter expert during initial customer engagement discussions 
  • Onboard and enable new customers on the Ingram Micro Cloud Marketplace.  
  • Contribute to programmatic approach ensuring technology adoption outside assigned customer base, taking a ‘never lose a customer’ approach. 
  • Survey and ensure positive results of NPS and CSAT scores on an ongoing basis. 
  • Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with customer success, support, and sales resources to deliver an exceptional customer experience. 
  • Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams.  
  • Develop and share best practices amongst team members to continuously improve customer experience and increase technology adoption.  

  *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties. 

Your skills and qualifications: 

  • Strong technical acumen with proven customer engagement history. 
  • Strong experience managing multi-tiered customer and service provider relationships. 
  • Strong interpersonal skills including the ability to work well with others and build a team-oriented environment. 
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills. 
  • Previous experience working on SaaS, IaaS or general Cloud technology is a plus. 
  • Must be energetic, bold and ambitious to execute on Ingram Micro Cloud strategic objectives. 

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

 

 

Ingram Micro Cloud
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