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Business Analyst - Customer Success (w/m/d)

This job posting is no longer active.

Dornach bei München, Germany
Job ID: 49490

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Description

Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry; with a pulse on IoT, CyberSecurity, XaaS, IaaS technologies, and more. We are hiring a Business Analyst for our Customer Success Team. This individual loves turning data into actionable insights and strategies for us and for our customers, helping us to programatically drive drive retention and expansion programs across the globe. The Business Analyst will report to the Executive Director of Global Customer Success and work alongside our Senior Data Scientist and the global Customer Success Leadership team.

The Business Analyst is positioned at the forefront in using data to drive sustainable growth. The Analyst finds value and uncovers hidden insights in data that others can’t to drive efficiency and effectiveness in our Customer Success engine. We are looking for a Business Analyst who will support our growing Cloud business, building the framework to track performance and drive data-driven business decisions that will help retain our partners and grow their accounts.  

How do you stand out? The ideal candidate is data-driven and passionate about numbers, while being able to explain findings to non-technical stakeholders in a simple, crisp and concise way – visually and verbally. The candidate has very strong analytical skills and is able to interpret and draw actionable recommendations from complex and different sources of insights and data. This individual has a strong sense of curiosity, learning and master new technologies and techniques.

Responsibilities

  • Work with our global customer success team to prioritize efforts for our partner accounts that maximize customer retention (reduce churn), engagement (cross sell opportunities) and lifetime revenue (loyalty)  
  • Prepare reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data
  • Develop KPIs/Metrics & Power BI dashboards to monitor and analyze performance at regional/country/product level to maximize profitability, growth and the lifetime value of our partners
  • Proactively optimize customer success strategies for different regions/countries, comparing performance and identifying areas of focus
  • Collaborate with sales and marketing to identify emerging trends and propensity to buy, driving sales productivity and effectiveness of marketing campaigns

Qualifications:

  • Degree with an analytical focus (statistics, mathematics, economics, finance or similar quantitative disciple)
  • Experience in an analytical role, ideally in a digital business or consulting
  • Strong problem-solving skills along with sound business sense
  • Experience with R / Python and a good understanding of basic statistical concepts
  • Excellent skills in Power BI, advanced Excel or similar visualization tools.
  • Basic knowledge in SQL to manipulate data, to gain insights from large data sets of multiple data sources
  • English: Excellent written and verbal communication skills
  • A drive to learn and master new technologies and techniques

 

 

 

Ingram Micro Cloud
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